Offer summary

Qualifications:

6-12 months of recent call centre or high-volume phone experience., Strong communication skills, both written and verbal., Customer-centric mindset with a focus on delivering excellent service., Full-time availability Monday to Friday, with eligibility for full-time work..

Key responsibilities:

Assist customers with insurance service inquiries via calls, emails, and chats.

Achieve key performance metrics like handling time, quality, and customer satisfaction.

Provide support and information to customers about insurance products and services.

Potential to expand skills into web chat support.

Job description

At Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia. Whether you're looking for flexible, hybrid, or remote roles, Weploy connects you to top-tier brands without the stress of long hiring processes.

Benefits

✅ Great pay – above award $35.58 per hour + super
✅ Career growth – work with some of Australia’s leading brands and progress in your career
✅ No lengthy applications – we match you directly with roles that fit your skills

Your Next Role:

We’re looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.

📞 Contact Centre Customer Service Role – Make a Difference!
📅 Full-time hours | Mon-Fri 9-5pm
🚀 Starting Sept
🏢 Onsite in Clayton office
🎯 Help customers daily – Answer calls, emails & chats (50-60 per day)
📊 Achieve key metrics – Handling time, quality & customer satisfaction
🎓 Full training provided – Feel confident from day one
🤝 Supportive & dynamic team – Work with like-minded people

What You’ll Do:

Help customers with private health insurance queries, from reordering member cards to payment updates.
Handle inbound calls and follow-up outbound calls with care and precision.
Address general questions about insurance services, ensuring customers feel supported and informed.
Possibility to cross-skill into web chats for those who are ready to expand their expertise.

What You Need

✔️ Full-time availability (Mon-Fri) – Visa holders must be eligible for full-time work
✔️ 6-12 months of recent call centre or high-volume phone-based experience
✔️ Customer centric mindset, you care about providing an A-class customer experience
✔️ Resilience & a can-do attitude in a fast-paced environment
✔️ Exceptional communication skills – both written and verbal
✔️ Professional references from previous employers