Offer summary

Qualifications:

At least 3 years of experience in customer success or related roles., Strong communication skills with an approachable and confident tone., Highly organized, detail-oriented, and capable of managing multiple tasks., Comfortable with hands-on problem-solving and learning new systems independently..

Key responsibilities:

Build and maintain deep relationships with customers and key stakeholders.

Manage customer implementations and support their product experience.

Collaborate with support teams to develop tailored solutions and internal tools.

Translate customer feedback and feature requests to product and engineering teams.

Were hiring a Customer Experience Manager (CXM) to join BusRight to scale magical customer experiences. This role involves building deep relationships with key stakeholders, managing successful customer implementations, proactive outreach, and working closely with our Manager of CX to build a scalable experience team. Youll support a rapidly growing customer base of downtoearth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.

Access to education begins with a safe, reliable ride to school. That’s why we’ve built , used by 70,000+ Transportation Directors, Drivers, and Parents across 34 states, that brings safety, communication, and confidence to school transportation. Our 50+ person team is powering the engine behind the country’s largest mass transit system: the yellow school bus.

We’re a remote team with hubs in New York City, Boston, and Austin. Curious what it’s like to be a BusRighter? Here’s a glimpse into our culture from a recent company retreat in Mexico , this BusRight commercial , and how we approach school bus conferences .

Responsibilities

As a CXM, youll serve as the point person for our customers experience. Youll build deep relationships with clients, drive adoption across their operations, support their product experience, and be a conduit for customer feedback across the team.

Owning customer implementations

Proactively building deep relationships with key stakeholders (including Executive Stakeholders). From writing cards to celebrate events in customers lives to running executive reviews for a Superintendent, you have the opportunity to build a personal and professional relationship across a broad set of user personas

Collaborating with our Support Operations team and Support Engineer to develop tailored clientfacing solutions and internal tools to facilitate the growth of our hightouch model

Translating and communicating feature requests and feedback to members of the product and engineering teams

Requirements
What were looking for

You have 3+ years of experience in a customer success, or related role

You have a glass half full attitude and see new challenges as opportunities to solve problems with your team

Youre organized, detailoriented, and you dont let things slip through the cracks

Youre a talented writer and genuine communicator your tone is approachable and personable but communicates confidence

You are comfortable with experiences that require your handson attention and learning on the fly — from investigating how to extract data from a new student information system to sitting shouldertoshoulder with customers to troubleshoot with them in real time

Youre a curious conversationalist who enjoys building genuine relationships with interesting people from all walks of life

You are resourceful in independent problemsolving, recognizing the value of personal research. Yet, equally open to collaborating with the team for broader insights and expertise, understanding we dont always have all the answers

We believe that your longevity at BusRight is an asset, and the deepest and most successful relationships are built when our backs are up against a wall. We believe in doing things so kind for fellow BusRighters and customers that it feels like magic. We believe that superficial destinations dont create daily motivations, rather, the camaraderie we build with each other and the hope we provide our customers are what fuels high performers and high impact. We believe difference is an asset. Were committed to fostering an inclusive environment that welcomes team members of all ages, races, backgrounds, ethnicities, and more. Simply put, our employees, customers, and team win when we have various perspectives and backgrounds at the table making key decisions.
Benefits

Competitive Compensation: Youll receive competitive equity + salary at a fastgrowing startup.

Learning & WFH budget: $500year for your home setup & professional growth

Flexible PTO policy: Take time off when needed—we trust you!

Remotefirst culture: Work from anywhere in the U.S.