PARALUCENT is a global technology and marketing agency that lives at the intersection of technology and creativity, helping organizations grow in an age of digital and brand transformation. Our customer-centric processes are aimed at delivering smarter work that changes behaviours and unlocks growth. WE ARE Strategists, architects, designers, project managers, developers, and QA with rich technology experience and mastery of leading methodologies. WE CREATE Highly effective solutions that live up to our promises and exceed expectations. We deliver technological and creative solutions with great attention to quality, cost and functionality. We also create campaigns, commercials, branding, graphic design, video, and do copywriting, PR and communications, and more! WE BELIEVE Great things in the world come through committed partnerships that are built on trust and integrity and that have clear two-way communication. We believe in an inclusive environment that challenges traditional ways of working. We believe in curiosity, passion and collaboration so that everyone wins. WE ARE ALSO Marketers, designers, animators, writers, video producers, and media experts who bring depth of experience, curiosity and clarity to everything we do.

Job description

We are seeking a proactive and detail-oriented Business System Analyst to join our global IT team, with a focus on supporting HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and IT Service Management (ITSM) platforms. This role is ideal for someone who is eager to grow in the business systems domain and collaborate closely with developers, product owners, and stakeholders across time zones.

Key Responsibilities:

Collaborate with developers and business stakeholders to gather, document, and analyze business requirements.
Assist in the configuration and support of HRSD, SPM, and ITSM modules, primarily within ServiceNow or similar platforms.
Translate business needs into functional specifications and user stories.
Support testing efforts including writing test cases, performing UAT, and documenting results.
Monitor and triage system issues, enhancements, and change requests.
Maintain system documentation, process flows, and training materials.
Participate in daily stand-ups, sprint planning, and retrospectives with the development team.
Provide support to ensure timely resolution of issues and alignment with global teams.