Offer summary

Qualifications:

Proficiency in Japanese language is required., Excellent communication and customer service skills., Ability to handle emergency situations and provide support., Educational background in hospitality, tourism, or related fields is preferred..

Key responsibilities:

Handle all customer inquiries via calls, emails, and chats within European territories.

Manage bookings and ensure customer requirements are met accurately.

Conduct quality checks and monitor services during tours.

Act as an emergency contact and support tour leaders and customers during crises.

Job description

About the Role

The key objective of this position is handling of tours and provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. This shall be done with a strong focus on high quality customer service. Customer Service Executive will also provide *** contact point for all emergency situations that may arise also expected to function as local PR agents and sales support to maintain existing customer relationships and to promote future business. We would welcome applicants with a pleasing personality and approachable nature.

Key Responsibilities

Effectively handle all incoming calls, emails, chats for customers travelling within the Company’s European territories.

Professionally dealing queries andor complaints that may arise from customers, suppliers, or hoteliers.

Conduct a feasibility review for itineraries to ensure they are user friendly and will run smoothly.

Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the customers.

Regular service quality checks and monitoring of services provided on tours.

Provide clear, detailed reportspresentations following interaction with customers andor other inspections and spot checks.

MeetnGreet customers and tour leaders during and outside office hours aswhen required.

Work on shift hours pattern including night shift, weekends, and bank holidays aswhen require.

Act as an emergency response team and provide support to tour leaderscustomers during any unexpected crisis situations that may arise.

Required profile