Experience in QA roles, preferably with Salesforce platforms., Familiarity with Salesforce Agentforce and Data Cloud testing processes., Experience with Salesforce Service Cloud Voice and Experience Cloud migrations., Strong analytical and problem-solving skills..
Key responsibilities:
Design and execute test plans for Salesforce initiatives.
Validate migrations of Salesforce Service Cloud Voice and Experience Cloud.
Test upgrades to community and integrated systems.
Collaborate with development teams to resolve defects and ensure quality.
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Eclaro is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines. We deliver best-in-class talent solutions through strategic staffing, custom outsourcing & offshoring, and permanent placement for global clients ranging from innovative start-ups to Fortune 50 companies. Every client experience is bespoke, never one size fits all.
Our passion is building long-term relationships, collaborating on creative solutions and solving unique challenges by providing the right people with the right expertise for every business. Giving back to our communities, supporting our employees and serving our clients are the inspiration for our philosophy: the Right People are the Answer.
Strategic Staffing and Permanent Placement: Eclaro recruits and manages highly skilled technical and business professionals, allowing our clients to supplement their internal capabilities and staff. We offer recruiting for permanent placement as well as retained search of professionals and executives, delivering a superior selection of candidates to meet client needs.
Custom Outsourcing & Offshoring: Through our four global delivery centers in Metro Manila in the Philippines, Eclaro provides dedicated IT and business professionals for myriad industries. Our customized engagement model enables our clients to boost productivity with superior talent and lower costs while maintaining operational control.
Honors & Awards Include:
Best of Staffing Talent and Client - 2022 (ClearlyRated)
Global Impact Sourcing Award - 2021 (IAOP and Rockefeller Foundation)
2022 Global Outsourcing 100 List (IAOP and FORTUNE)
Top 10 BPO (Outsource Accelerator)
For more information, visit eclaro.com and find out why the Right People are the Answer.
Interested in joining our incredible team? Eclaro's current openings can be found at eclaro.com.
Do you want to work where innovation drives business? ECLARO is looking for a Quality Engineering Software QA Engineer for our client in San Antonio, TX.
ECLARO’s client is a futurefocused technology solutions provider recognized throughout the world for their original approach to overcoming challenges. Make your impact as a part of our team!
Position Overview:
Meticulous QA Engineer to test and ensure the quality of our Salesforce implementations and data cloud projects.
Focus on Salesforce Agentforce, Service Cloud Voice, Experience Cloud, and other upgrades, ensuring flawless functionality and user experience.
Pay Rate: $44.62Hour
Responsibilities:
Design and execute comprehensive test plans for Salesforce Agentforce and Data Cloud initiatives.
Validate the migration of Salesforce Service Cloud Voice from Genesys and Salesforce Experience Cloud from AEM.
Test upgrades to the Higher Logic community and other integrated systems.
Collaborate with development teams to identify, reproduce, and resolve defects.
Ensure all testing documentation is complete, accurate, and uptodate.
Leverage automated testing tools to improve testing efficiency.
Track and report quality metrics to stakeholders.
Required Qualifications:
Proven experience in QA roles, preferably with Salesforce platforms.
Familiarity with Salesforce Agentforce and Data Cloud testing processes.
Experience with Salesforce Service Cloud Voice and Experience Cloud migrations.
Strong analytical and problemsolving skills.
Ability to handle multiple projects and prioritize testing tasks effectively.
Preferred Qualifications:
Experience with Higher Logic community upgrades.
Knowledge of automated testing frameworks.
If hired, you will enjoy the following ECLARO Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO