Proven experience in marketing, especially in brand management and digital strategy., Strong portfolio demonstrating successful marketing campaigns and client proposals., Expertise in managing PPC and SEO campaigns., Excellent written and verbal communication skills..
Key responsibilities:
Manage and ensure consistency of the company's brand and communications.
Develop sales materials like proposals and pitch decks to support business growth.
Create and optimize digital marketing campaigns, including PPC and SEO.
Produce engaging content for online channels to increase brand awareness and generate leads.
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Five Star Call Centers
1001 - 5000
Employees
About Five Star Call Centers
Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience.
We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you.
VISION: To provide world class customer contact solutions to our partners.
MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner.
FIVE PRINCIPLES:
PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM
FIVE VALUES:
INTEGRITY: Doing what is right, in an honest and ethical manner.
RESPECT: Treating each other, customers and business partners with consideration and dignity.
ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions.
TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community.
APPRECIATION: Celebrating a culture of fun, achievement and gratitude.
Marketing Manager Five Star Call Centers is looking for an innovative Marketing Manager to take our brand into the future. We are a customer service company that believes in delivering exceptional experiences for our clients and their customers. We need a creative and strategic leader who can ensure our brand not only reflects who we are but also positions us for continued growth. If you are a passionate storyteller with a talent for creating compelling client-facing materials and a knack for digital marketing, we want to hear from you.
Key Responsibilities:
Brand Management: Act as a brand champion, ensuring that all communications, from internal documents to external campaigns, are consistent and truly represent our company values.
Sales Enablement: Develop fantastic proposals, client pitch decks, and other sales materials that help us win new business.
Digital Marketing: Create, manage, and optimize our digital footprint through effective PPC (Pay-Per-Click) and SEO (Search Engine Optimization) campaigns.
Content Creation: Produce engaging content for our website, social media, and other marketing channels to drive brand awareness and generate leads.
Market Analysis: Keep a pulse on industry trends and competitor activities to help us stay ahead of the curve.
Qualifications:
Proven experience in marketing, with a focus on brand management and digital strategy.
Strong portfolio of successful client proposals, presentations, and marketing campaigns.
Expertise in managing both PPC and SEO initiatives.
Excellent written and verbal communication skills.
Ability to work both independently and collaboratively with sales and leadership teams.
Bonus Points:
Experience with HubSpot or similar marketing automation platforms is a significant plus.
Previous experience working with other contact centers or Business Process Outsourcers (BPOs) is a bonus.
If you are ready to help us shape our brand and drive our success, apply today to join the Five Star team.
We are an Equal Opportunity Employer and welcome applicants from all backgrounds to apply.
Required profile
Experience
Level of experience:Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.