Offer summary

Qualifications:

Over 5 years of experience in IT support, with at least 3 years in a Tier 3 role., Proficiency in Microsoft Intune, Microsoft 365, and Microsoft Azure., Strong knowledge of networking fundamentals and enterprise device management., Fluent in English and Spanish, with excellent communication skills..

Key responsibilities:

Administer and optimize Microsoft Intune and manage device security policies.

Resolve complex issues related to Microsoft 365, Azure, and endpoint management.

Collaborate on designing and implementing MDM/MAM policies and deploying new features.

Support and maintain backup, data recovery, and security strategies.

Job description

At Softgic, we work with the most talented people — those who create, those who love what they do, and those who bring 100% attitude, because that’s our #Coolture. Join our mission to make life easier through technology and be part of our team as a Tier 3 IT Support Engineer.

Compensation:

USD 2K/month.

Location:

Remote (for México, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panamá, Cuba, República Dominicana, Colombia, Ecuador, Perú, Bolivia, Paraguay, Chile, Argentina, Uruguay, Brasil, and Haití residents).

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.

What makes you a strong candidate:

You expert in IT support.
You are proficient in macOS, Microsoft Azure, Microsoft 365, and AWS.
English - Native or fully fluent.
Spanish - Native or fully fluent.

Responsibilities and more:

Administer, configure, and optimize Microsoft Intune for device management, security policies, and compliance across Windows, iOS, Android, and macOS.
Serve as a Tier 3 escalation point and subject matter expert in resolving complex issues related to Intune, Microsoft 365, Azure, systems, and endpoints.
Contribute to the design and implementation of MDM/MAM policies, as well as the deployment of new Intune features.
Manage escalations related to Microsoft 365, ensuring its integration with Intune and endpoint services.
Develop and maintain backup and data recovery strategies, ensuring alignment with business continuity plans.
Work with Microsoft Azure and hybrid environments (Azure and AWS), resolving infrastructure, device connectivity, and cloud-based identity and device management issues.
Implement and maintain security policies, including antivirus, firewall, encryption, and compliance with standards such as ISO and NIST.
Securely manage the device lifecycle from deployment to decommissioning.
Perform system testing, performance monitoring, and incident resolution.
Maintain detailed technical documentation of configurations, support procedures, and implemented solutions.
Collaborate with Tier 1 and Tier 2 support teams, ensuring knowledge transfer and continuous process improvement.
Train internal teams on new tools, policies, procedures, and systems.

Requisitos

Over 5 years of experience in IT support, with at least 3 years in a Tier 3 role.
Proven expertise in Microsoft Intune, Microsoft 365, and Microsoft Azure.
Solid knowledge of networking fundamentals.
Experience in device management and security policy administration in enterprise environments.
Proficiency in Windows, macOS, Android, and iOS environments.
Excellent communication skills, especially for remote collaboration.
Strong problem-solving abilities and the ability to work independently in handling escalations.

Preferred: