Offer summary

Qualifications:

Excellent communication skills in English., Previous customer service experience is preferred., Ability to handle multiple channels like phone, email, and chat., Strong problem-solving skills and professionalism..

Key responsibilities:

Assist customers via phone, email, and chat to resolve issues.

Identify opportunities to upsell or cross-sell products.

Maintain professionalism and provide prompt support on calls.

Track and report on daily performance metrics.

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

Job description