Customer Service Representative

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong communication skills and a professional attitude., Ability to develop product knowledge and follow procedures., Experience in customer service or related roles is preferred., High school diploma or equivalent required..

Key responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Process customer orders accurately and efficiently.
  • Document complaints and resolve issues promptly.
  • Collaborate with team members and communicate with supervisors.

Cynet Systems logo
Cynet Systems Large https://www.cynetsystems.com
1001 - 5000 Employees
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Job description


Job Description:

Responsibilities:
  • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Develop a strong knowledge of our product portfolio and procedures.
  • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
  • Effectively communicate additional promotions and services we offer.
  • Process customer orders in a courteous, efficient, timely manner with minimal errors.
  • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
  • Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
  • Regularly attend and participate in team meetings.
  • Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
  • Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questionsconcerns.
  • Communicating with customers through various channels (Phone, email, chat).
  • Effectively communicate additional promotions and services we offer.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the companys customer service policies.
  • Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.
  • Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaintquestion status, ensure resolution.
  • Collaborate with team members and other company departments to ensure overall customer and product satisfaction.
    • Goals:
      • Quality Assurance – 90% Rating on callsemailschat interactions.
      • Transactions Per Hour – 8 Transactions per hour worked (6 for chat).
      • Accessibility – 85% Availability, minimize unnecessary off line time.
      • Answered Interactions– 99% of Interactions are answered.
      • Attendance – Compliance to the attendance policy.
      • Development & Training – Completion of training and action steps.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Active Listening
  • Empathy
  • Professionalism

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