Strong communication skills and a professional attitude., Ability to develop product knowledge and follow procedures., Experience in customer service or related roles is preferred., High school diploma or equivalent required..
Key responsibilities:
Respond to customer inquiries via phone, email, and chat.
Process customer orders accurately and efficiently.
Document complaints and resolve issues promptly.
Collaborate with team members and communicate with supervisors.
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Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
In 2017, Cynet Systems was recognized as one of the fastest growing companies in Virginia. It features as one among Virginia Chambers' -Fantastic 50- for the highest overall growth. Additionally we have been recognized as USPAACC Fast 100, Future 50 from Smart CEO, Featured in the Washington Business Journals Book of Lists and Smart CEO's Best Run company and awarded the Top North America Supplier- GOLD Star Partner for the last four years by one of the top 5 IT Services Company in the world.
Our specialties in staffing and recruiting include the following: Infrastructure Consulting, Engineering Consulting, IT Consulting, Health care & Life Sciences Consulting, Government Consulting and Corporate Recruitment
With a specialized recruiting army, we have developed a network of professionals who are poised to serve your need. Whatever the need, our specialists deliver!
Check out our open jobs at our career section.
Find something you're interested in? Talk to one of our recruiters. Send your resume to jobs@cynetsystems.com
Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Develop a strong knowledge of our product portfolio and procedures.
Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
Effectively communicate additional promotions and services we offer.
Process customer orders in a courteous, efficient, timely manner with minimal errors.
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
Regularly attend and participate in team meetings.
Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questionsconcerns.
Communicating with customers through various channels (Phone, email, chat).
Effectively communicate additional promotions and services we offer.
Engage with clients in a friendly and professional manner while actively listening to their concerns.
Offer support and solutions to customers in accordance with the companys customer service policies.
Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.
Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaintquestion status, ensure resolution.
Collaborate with team members and other company departments to ensure overall customer and product satisfaction.
Goals:
Quality Assurance – 90% Rating on callsemailschat interactions.
Transactions Per Hour – 8 Transactions per hour worked (6 for chat).
Accessibility – 85% Availability, minimize unnecessary off line time.
Answered Interactions– 99% of Interactions are answered.
Attendance – Compliance to the attendance policy.
Development & Training – Completion of training and action steps.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.