Parcel Operations Associate

JOB PURPOSE

As a Parcel Operations Associate at Transportation Insight, you will play a key role in supporting the efficient operation of parcel shipping activities for our clients. You will be responsible for coordinating shipments, managing logistics processes, and providing exceptional customer service to ensure timely and accurate delivery of parcels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate the scheduling, routing, and tracking of parcel shipments, ensuring adherence to delivery deadlines and service level agreements.
• Process orders for parcel shipments, accurately entering shipment details, generating shipping labels, and preparing necessary documentation for outbound deliveries.
• Monitor the status of parcel shipments in real-time, proactively identifying any potential delays or issues and taking appropriate action to minimize impact on delivery schedules.
• Serve as the primary point of contact for customers regarding parcel shipments, providing updates on shipment status, resolving inquiries, and addressing any concerns or issues.
• Liaise with parcel carriers to coordinate pickups, schedule deliveries, and resolve any discrepancies or service-related issues, maintaining positive relationships to ensure reliable and efficient transportation services.
• Assist in managing inventory levels and stock availability for parcel shipments, collaborating with internal teams to optimize inventory replenishment and fulfillment processes.
• Identify opportunities to streamline parcel operations and improve efficiency, implementing best practices and recommending changes to enhance overall performance and customer satisfaction.

JOB REQUIREMENTS

• High school diploma or equivalent; additional education or certification in logistics, supply chain management, or related field is a plus.
• Prior experience in parcel shipping, logistics coordination, or customer service roles within the transportation industry.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients, carriers, and internal stakeholders.
• Proficiency in computer applications, including parcel shipping software, Microsoft Office Suite, and transportation management systems (TMS).
• Detail-oriented mindset with a focus on accuracy and quality in data entry, documentation, and shipment tracking.
• Ability to adapt to changing priorities and work effectively both independently and as part of a team.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.