Offer summary

Qualifications:

Experience in a B2B/B2C contact centre environment with live chat and ticketing support., Strong written customer service skills and proficiency with ticketing systems like Zendesk., In-depth knowledge of Microsoft Office 365 suite., Good analytical and technical troubleshooting skills across desktop, mobile, and TV devices..

Key responsibilities:

Provide fast and accurate customer service via tickets and live chats.

Learn and troubleshoot Endeavor Streaming's platforms and architecture.

Collaborate with content delivery teams to achieve operational results.

Document workflows and resolutions for evolving support processes.

Job description

Who We Are:

Endeavor Streaming is a global leader in premium video distribution and monetization for live and on-demand content across sports, entertainment, media and lifestyle. Through its complete end-to-end streaming platform and unique service offerings inclusive of advisory and consultancy, growth marketing, custom front-end development and more, Endeavor Streaming helps content creators, brands and rights holders transform, grow and scale their direct-to-consumer businesses. Endeavor Streaming is a trusted partner for leading global brands, delivering tens-of-thousands of major tentpole events annually including UFC fight cards and powering streaming services including the Dallas Mavericks’ MavsTV, University of Texas’ LHN, WNBA League Pass, UFC FIGHT PASS, Sky New Zealand’s Sky Sport Now and more.

Key Accountabilities

Provide fast and accurate customer service, across tickets & live chats.
Learn our platforms and advanced troubleshooting of our streaming architecture.
Work effectively with our content delivery teams to achieve results.
Document and retain ever-evolving workflows and resolutions.

Required Skills and Experience

Experience in a B2B / B2C contact centre environment, providing live chat & ticketing support.
Strong written customer service experience.
Experience of working with ticketing systems such as Zendesk.
In-depth knowledge of Microsoft Office 365 suite.
Good analytical & problem-solving skills.
Technical troubleshooting experience across desktop, mobile & TV devices.
Prolific in customer ticketing & live chat systems
Strong level of written business English.
Every minute counts. Make fast decisions and have them count.
Comfortable with multi-tasking, handling multiple lines of communication across email & messaging platforms.

Working Conditions

This is a permanent role and will be based at Chiswick Business Park, London
Working hours are 12-hour shifts covering a 24/7/365 schedule
Able to work shift patterns, including weekends and overnights - we’re a 24/7/365 operation.
Working remotely from home during the current global climate.

Required profile