Offer summary

Qualifications:

High school diploma or equivalent required., 0-2 years of customer service experience preferred., Basic knowledge of subject matter and sales processes., Proficiency in Microsoft Office and office equipment..

Key responsibilities:

Communicate with customers to maintain satisfaction and gather information.

Handle basic customer issues and escalate complex problems.

Solicit sales orders and develop new customer relationships via phone and web marketing.

Assist in market strategies, product communication, and support account managers.

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Solicits sales orders from existing customers via phone
Develops new customers via "pull" through marketing Phone-Internet
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
Executes market penetration strategy utilizing web-based sales leads
Communicates sample needs for customers/dealers/contractors with the plant
Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
Helps drive new product sales by communicating unknown products to customers
Works with account managers to comply with customer request and to solve customer problems
Maintains positive relationships with distributors
Works with Product Managers to enhance sales programs
Attends shows and product introductions when necessary
Attends various product trainings, as needed
Prepares various reports and correspondence as required
Performs other duties as required

Qualifications

Minimum of high school graduate
Minimum 0-2 years of experience, preferably in customer service
Possesses beginning to working knowledge of subject matter.
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc)

Compensation & Benefits

$23 - $28/ hour dependent on experience*

*pay range may be adjusted depending on cost of living

Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, trip rates, and employee referral bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees: