Customer Success Manager

EventsAir

EventsAir is a leading provider of awardwinning event management software to organisers of inperson, hybrid and virtual events. Our software is used extensively across the APAC region and is growing rapidly around the globe with an expanding presence in North America and Europe.

As a technology leader with a long 30year heritage in the eventtech industry, our platform and services are trusted by associations, corporates, government and universities. Capable of supporting small corporate events to large multifaceted conferences and exhibitions, the EventsAir platform has been used for some of the worlds most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.

Having secured major investment from private equity firm, The Riverside Company, EventsAir continues to expand and accelerate its global presence in the eventtech marketplace, and we invite you to be part of this extraordinary journey.

Are you passionate about helping customers succeed? Do you thrive on building relationships, solving problems, and making technology work for people? If so, we want you on our team!

At EventsAir, were not just software – we’re the driving force behind thousands of successful events across the globe. As a Customer Success Manager, you’ll be a key partner in guiding our clients from onboarding to event day, making sure they get the very best from our platform every step of the way.

What You’ll Be Doing

• Lead and coordinate onboarding and training projects for new customers – no two are the same!
• Develop tailored onboarding and event delivery plans to meet each customer’s unique needs
• Deliver engaging online training sessions and provide ongoing coaching using our Learning Management platform
• Build strong, longterm relationships and become a trusted advisor to your customers
• Check in regularly to ensure adoption, product understanding, and customer satisfaction
• Collaborate with Account Management when growth opportunities arise
• Keep internal teams in the loop with clear documentation and risk reporting
• Occasionally travel domestically or internationally for onsite training or consulting

• 
  

  What You Bring

  • 3+ years’ experience in a Customer Success role – ideally within Events or SaaS
  • Outstanding communication and organizational skills
  • A proactive mindset – you take initiative and own your outcomes
  • Confidence, calm, and positivity under pressure
  • Eagerness to master the EventsAir platform and become a true product expert
  • The ability to juggle multiple customers and projects without dropping the ball
  • A sense of urgency and professionalism when working with clients

  • 
    

    Please note this role is a fully remote position with a headquartered office in Australia We are looking for candidates ideally in the Texas area. Our role is paying up to USD55,000 based on experience.

    
    
    

    Why You’ll Love It Here

    • A fastgrowing company where your work actually matters.
    • A team that works hard, laughs harder, and celebrates the wins.
    • Big room for growth—we’re building this ecosystem, and you’ll help shape it.
    • Flexible work, great tech, and even better people.

    • 
      

      What Will you Benefit from if you Become an Airstar?

      • Comprehensive Health Coverage Plan. 100% covered by EventsAir for you and your family!
        
      • Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick no problem, want to attend that school dance show where your kid’s starring center stage no worries.
      • We don’t like burn out.
        We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends.
      • Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes.
      • Grow through mobility! Apply for side steps, up steps and secondments through different teams when role needs arise internally!
      • Learn and develop.
        Use your personal L&D budget towards a course, a conference or something to upskill yourself in your current role.
      • Work from almost anywhere.
        Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
      • Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
      • Struggling?
        Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
      • Recognize and be rewarded.
        Take part in our recognition program where you can earn points and vouchers to spend of what you choose
      • 401k! Choose to contribute to the 401k plan which is in place at EventsAir
        

      • 
        

        Ready to Join Us?

        If you love creating meaningful partnerships, building from the ground up, and having fun while doing it—let’s talk.

        
        

        Dont just be a star... be an AirStar and help us shape the future of event tech partnerships at EventsAir.

        
        

        CompensationPaying up to USD55,000