Bilingual Grants Support Coordinator

Do you want to be part of our innovative and entrepreneurial team?

Mitacs is a national notforprofit that helps industry and nonprofit partners solve strategic challenges by leveraging Canada’s worldclass postsecondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students’ onthejob skills development, and strengthens Canada’s worldclass innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canada’s most valuable resource – its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website: https:www.mitacs.cacareers

Grants Support Coordinator

Position Summary

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for frontline help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters.

The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customeroriented focus, and have strong problemsolving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

KEY RESPONSIBILITIES

Customer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
  
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
  
• Process extension requests and other project change requests as assigned
  

• Administration:

  • Assist in maintaining the department’s SharePoint site and metrics trackers
    
  • Assist the team with the application intake and data entry, as well as other daily preapproval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
    
  • Ensure accuracy of data captured in our systems and logging of all required documents and information
    
  • Assist with UAT of new systems and tools
    
  • Other tasks as required to support department goals
    

  • 
    

    REQUIRED SKILLS AND EXPERIENCE

    • Postsecondary education
      
    • Fluent in both written and spoken French and English with highly professional communication skills. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
      
    • Technological savvy and curiosity, with an interest in learning and testing new software and applications
      
    • Highly developed interpersonal skills with a passion for customer service and helping others
      
    • High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
      
    • Selfmotivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
      
    • Proven office management and administrative experience handling a wide range of duties
      
    • Excellent time management skills and ability to multitask and prioritize work
      

    • 
      

      Hiring Range: $47,360 $56,240
      

      Hiring and Salary Range Transparency
      

      
      

      Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.
      

      
      The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.
      

      
      Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.
      

      
      

      Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs: Equity, Diversity, and Inclusion Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.
      

      Mitacs is proud to have been named as a 2024 Workplace Impact Award Winner by Diversio the leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systemslevel progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.