Outbound Calling and Lead Nurturing Specialist

This is a remote position.

Role Name: Outbound CallerLead Nurturing Specialist

Schedule:

• 20 hours per week minimum, 4 hours per day
  
• Flexible scheduling within Australian business hours
  

• Client Timezone: Australian Eastern Time (Victoria)
  

  
  

  Client Overview
  

  Join a thriving real estate agency that has built strong relationships with thousands of property owners across Victoria through personalized appraisal services. This established agency focuses on providing exceptional customer service and helping property owners make informed decisions about their real estate investments. With a substantial database of warm leads and a reputation for quality service, you’ll be working with a business that values longterm client relationships and has significant growth potential in the dynamic Australian property market.
  

  Job Description
  

  This is an exciting opportunity to join the real estate industry as an Outbound Caller specializing in lead nurturing and client reengagement. You’ll be connecting with previous clients who have an established relationship with the agency, helping them stay informed about current property values and market opportunities. This role offers excellent potential for skill development in sales and customer relationship management while working with warm leads in the fastpaced real estate sector. You’ll play a crucial role in helping property owners understand their real estate opportunities and connecting them with valuable appraisal services.
  
  

  Responsibilities
  

  • Make outbound calls to previous appraisal clients using the Rex CRM database
    
  • Follow provided scripts to offer complimentary property appraisals and market updates
    
  • Update CRM records with detailed call outcomes, client responses, and followup scheduling
    
  • Coordinate and schedule property appraisal appointments directly into the director’s calendar
    
  • Set appropriate callback reminders based on client preferences (3 weeks, 6 months, etc.)
    
  • Participate in weekly training sessions and receive ongoing coaching from the agency director
    
  • Handle basic client questions and objections about property appraisals professionally
    
  • Maintain accurate documentation of all client interactions and outcomes
    
  • Potential opportunity to expand into cold calling new prospects as the role develops
    
    

  • Requirements
    

    • Previous experience in outbound calling, with real estate experience highly preferred
      
    • Excellent English communication skills suitable for the Australian market
      
    • Comfortable working with CRM systems (Rex software experience is a plus)
      
    • Ability to follow scripts while maintaining natural, engaging conversation flow
      
    • Professional phone manner with strong customer service orientation
      
    • Reliable highspeed internet connection and quiet, professional work environment
      
    • Flexibility to work during Australian business hours
      
    • Basic computer proficiency for CRM navigation and appointment scheduling
      
    • Selfmotivated with ability to work independently while meeting performance targets
      
    • Performance incentives will be available
    • ​
      
      ​Independent Contractor Perks
      
      • WITH INCENTIVES
      • Permanent work from home
        
      • Immediate hiring
        
      • Steady freelance job
        
      • ZR_26139_JOB