Offer summary

Qualifications:

Bachelor's degree in Computer Science or a related technical field., At least 5 years of solution engineering or technical consulting experience in SaaS or high-growth companies., Proficiency in English, Mandarin, and Cantonese for communication., Strong technical skills in application development with JavaScript, HTML5, and CSS3..

Key responsibilities:

Partner with internal teams and customers to understand technical requirements and provide scalable integration solutions.

Lead onboarding, technical enablement, and platform integration for new customers.

Act as the technical voice of the customer to inform product development and troubleshoot issues.

Create technical documentation, integration playbooks, and manage multiple enterprise-level projects.

Job description

About Firework
Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AIpowered video commerce and engagement platform, trusted by the most innovative brands and leading retailers. We bring the energy of instore experiences online by integrating content and conversational commerce to every digital touchpoint transforming how brands connect with audiences, convert interest into action, and build longterm customer loyalty.

At Firework, you’ll be part of a highgrowth, teamcentric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work crossfunctionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary
Our team is growing! We’re looking for an experienced Manager, Integration Solutions to provide deep technical expertise to support the pre to postsales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are businesssavvy while technical, customercentric, can empathize with customer challenges, and thrive on building solutions to scale.

What you’ll be doing
Partner crossfunctionally during the pre and postsales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
Assess customers requirements to propose solutions with our platformproduct, communicate the integration process in an easytounderstand manner directly with our new partners, and oversee the live launch and handoff to Account Management or Customer Success
Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
Triage and resolve bugs and other technical issues throughout the customer journey
Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

We’ll be excited if you have
Bachelors degree, preferably in Computer Science or other technical field
5+ years of solution engineering experience or technical consultant manager especially in a customerfacing role for SaaS highgrowth companies
Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required
Excellent communication and presentation skills with various technical and nontechnical audiences; must have strong empathy and emotional intelligence with diverse customers
Advanced technical discovery, documentation, and troubleshooting skills. Detailminded and data driven.
Proven ability with managing and leading multiple technical and highvalue enterpriselevel integration projects working with various stakeholders on a deadlinedriven scheduleStartup, teamoriented mentality

Technical qualifications
Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.
Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus
Knowledge of Wordpress, Shopify is a plus
Location
This role is remote and may require some travel. We are looking for candidates based in Shenzhen and Hong Kong.

Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.