Sales Engineer

Company Description

Who we are...
At Trustonic our products are making a difference across the world. One moment we’re ensuring lowincome families worldwide can access the lifechanging benefits of an internetenabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.
We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonics culture code.
If you would like to work in a fastmoving global technology company, with great ambition, then we’d love to hear from you!
Job Description
A bit about the team and what youll deliver...
We are looking for a Sales Engineer to join our expanding Solution Delivery team in North America. Reporting to the VP, Global Solutions Delivery, you will play a pivotal role in supporting Regional Sales Leadership by leveraging your technical expertise and consultative approach to lead complex solution architecture discussions with Clevel and technical stakeholders. You’ll drive technical presales activities across North America, transforming opportunities into revenue through expert consultation, solution design, and indepth knowledge of device locking technologies. Your responsibilities will include qualifying customer requirements, delivering tailored product demonstrations, and creating detailed technical proposals aligned with business objectives. Acting as the key technical liaison between Sales, Engineering, and Product teams, you will ensure accurate solution scoping and smooth transition of closed deals into successful implementations.
As the Sales Engineer, your areas of responsibility will include:
PreSales Technical Engagement
Daily support to the Regional Sales Leader by delivering technical expertise and product demonstrations customized to the prospect requirements and use cases.
Maintain deep understanding of the competitive landscape and effectively position our solutions against alternative technologies and vendors.
Provide ongoing technical guidance to the sales team throughout the sales cycle, including objection handling, technical Q&A, and solution clarification.
Develop comprehensive customer profiles through technical discovery sessions to understand their technicalfunctionalsecurity requirements mapping with their business objectives.
Create detailed technical proposals, including solution architecture diagrams, implementation timelines, integration requirements, and risk assessments.
Provide best practices, advice and guidance regarding the implementation, deployment support and operation of the Trustonic solution.
Collaborate with the Product and Professional Services teams to scope out the Delivery work and possible Proof of Concept initiatives.
Represent the company at industry conferences, technical forums, and customer events.
InLife Customer Engagement:
Be familiar with customer roadmap and highlight possible risks and opportunities to the Sales and Product teams.
Inform customer of new features and functionality and identify their value to them.
Serve as primary technical point of contact for customers, managing relationships with key stakeholders.
Proactively identify opportunities to optimize deployed solutions, recommending configuration changes, feature adoptions, and platform upgrades.
Represent customer technical requirements and feedback to Product Management and Engineering teams, influencing product roadmap and feature development.
Take responsibility for the resolution or provision of satisfactory answers to reported problems. Collaborate with the Support team and coordinate escalations as needed.
Learn about customers successes and challenges and share customer feedback within Trustonic.
Who you are...
As a Sales Engineer you arehave:
Customer centricity – empathy
A high degree of natural ability to be organized and organize others
Strong ability to multitask and thrive in a timelinedriven environment
Curious inquisitive and proactive mindset. Continuous learner who stays current with emerging technologies and industry trends
Time management strong ability to prioritize multiple opportunities and manage complex project timelines effectively
Capability to look at the big picture and quickly identify levers and challenges
Tenacious with a problemsolving approach
Able to thrive in a dynamic, constantly evolving, small team environment
Prepared to invest whatever effort is required to get the job done
Good creative intelligence
Organized, rigorous, autonomous
What makes you, you...
As a Sales Engineer you will have the following knowledge, skills and experience:
Skills
Able to create endtoend designs that span multiple domains and technologies
Ability to work with international partners, vendors and team members based at different locations
Ability to problemsolve any challenge with creativity, organization and patience
Proficiency in API integrations, webhook configurations, and cloudbased platform architectures
Strong Interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience
Strong Influencing skills and negotiationmediation skills
Ability to motivate and drive focus for internalexternal people not under direct reporting
Desirable skills:
use of Zendesk is beneficial
Use of Aha for requirement gathering and sharing,
Experience with technical documentation tools (Confluence, Notion, etc.)
use of first party locking solutions is an advantage (Samsung Knox Guard, Google DLC, Transsion Paytrigger)
Experience
Extensive experience in the field of working with secure systems
Technical experience in a SaaSbased company
Domain expertise or experience of working with the telecom industry
Solid background in OEM operations with a strong understanding of Android systems and UIUX principles
Knowledge and experience in device locking technologies for financingsubsidy and regulatory considerations
Proven experience in solution design and technical consulting for enterprise customers
Qualifications
undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology
Additional Information
#LIRemote
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.