Finnish Speaking Customer Experience Representative

Patrique Mercier Recruitment FR is a wellestablished recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnishspeaking customers receive toptier service and support, enhancing their overall experience with our organization.

Responsibilities

• Serve as the main point of contact for Finnishspeaking customers, assisting them through phone, email, and chat channels.
• Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with various departments to enhance customer service processes based on customer insights and experiences.
• Stay updated on product lines and company policies to offer accurate and effective support.
• Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction.
• Assist in the training of new team members by sharing your knowledge and best practices.

• Requirements

  • Fluency in Finnish and English, with excellent written and verbal communication skills.
  • Experience in customer service or a similar role is preferred but not mandatory.
  • Strong problemsolving abilities and a dedicated customercentric approach.
  • Capability to engage effectively with customers from diverse backgrounds.
  • Familiarity with CRM tools and customer support software.
  • Excellent organizational skills and attention to detail.
  • A collaborative mindset with a positive attitude and a commitment to delivering outstanding customer service.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...