Senior Business Systems Analyst

extra holidays - fully flexible
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience with operational business processes, especially Order to Cash and software fulfilment management., Proven experience as a business analyst or similar role, with skills in requirements gathering and working with third-party vendors., Knowledge of industry-standard methodologies, tools, and processes for business and process analysis., Strong communication skills, with the ability to distill complex requirements into clear deliverables..

Key responsibilities:

  • Act as the primary liaison between business users and the IT technical team to clarify requirements.
  • Lead requirements gathering activities through workshops, interviews, and focus groups.
  • Manage projects using the company's methodology, including preparing project documentation and status reports.
  • Develop and validate business process models and facilitate user acceptance testing.

Sophos logo
Sophos Large https://www.sophos.com/
1001 - 5000 Employees
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Job description

About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AIoptimized services, technologies and products. Sophos is now the largest pureplay Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industryleading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, marketleading Taegis XDRMDR, identity threat detection and response (ITDR), nextgen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and statesponsored cybercrimes. The solutions are powered by historical and realtime threat intelligence from Sophos XOps and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary
This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Application Services team.
The successful candidate will be working with business stakeholders on the implementation and maintenance of IT systems and business solutions supporting the Sophos operations team. The role holder is required to have strong knowledge of Order to Cash processes and software fulfilment management.

What You Will Do
  • Serve as primary liaison between the user community and the IT Technical team, ensuring that business processes and requirements are clear, measurable and articulated in a manner that allows the technical team to propose, estimate and construct appropriate solutions.
  • Build strong relationships with internal business peers and developmaintain an understanding of the business process areas that require automated solutions.
  • Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
  • Ensure any changes requested fit within the e2e and impact assessments are completed, documented, and communicated.
  • Collaborate with Technical architects to ensure that technical standards are met, and requirements meet the definition of ready before being implemented.
  • Manage projects following the Sophos project management methodology including preparation of Project Charter, coordination of project tasks, and preparation of project status reports.
  • Model current and future state business processes and ask questions needed to fully understand business objectives and elicitrefine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
  • Represent functional area and IT on crossfunctional enhancements and projects, including the coordination and resolution of issues, where required.
  • Working with QA teams (where appropriate), develop test schedules and scenarios for both system testing and user acceptance testing that establish success criteria upfront, as part of requirements gathering process.
  • Facilitate User Acceptance Testing sessions working with the business to agree test scope and ensure approvals by agreed timelines.
  • Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
  • Assist team in prioritization of bug fixes and enhancement requests as part of runrate activities supporting business operations.

  • What You Will Bring
  • Experience with operational business processes, in particular Order to Cash and software fulfilment management.
  • Experience in a business analyst or related role, with demonstrated experience with gathering requirements, and working with third party vendors to implement new solutions.
  • Knowledge of industry standard methodologies, tools and processes for business and process analysis.
  • The ability to distil a complex set of requirements into defined deliverables
  • The ability to weigh critical, wellinformed tradeoffs and have the data points to defend those decisions.
  • Experience writing test scenarios intended to verify achievement of documented requirements and established success criteria.
  • Strong collaboration skills to interface successfully with a broad variety of stakeholders across multiple time zones and functional domains.
  • Excellent verbal and written communication skills and high attention to detail.
  • Ability to adapt communication style to technical and nontechnical audiences, both verbally and in writing.
  • Experience with CRM systems, such as Salesforce.com.
  • Ready to Join Us?
    At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they dont check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Dont let a checklist hold you back – we encourage you to apply.

    Whats Great About Sophos?
    · Sophos operates a remotefirst working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
    · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
    · Employeeled diversity and inclusion networks that build community and provide education and advocacy
    · Annual charity and fundraising initiatives and volunteer days for employees to support local communities
    · Global employee sustainability initiatives to reduce our environmental footprint
    · Global fitness and trivia competitions to keep our bodies and minds sharp
    · Global wellbeing days for employees to relax and recharge
    · Monthly wellbeing webinars and training to support employee health and wellbeing

    Our Commitment To You
    We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

    Data Protection
    If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Order ManagementProduct ManagementBusiness AnalysisCustomer Requirements AnalysisScenario TestingProcess AnalysisMicrosoft Dynamics CRM

    Other Skills

    • Collaboration
    • Adaptability
    • Detail Oriented
    • Communication
    Are you interested?

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