Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.

Key responsibilities:

Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.

Requirements:

Fluent in English (B2+) and Russian (B2), written and spoken
Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
Proven experience managing multiple B2B clients or operators
Solid knowledge of sportsbook operations, betting markets, and industry trends
Strong communication, negotiation, and relationship-building skills
Experience with CRM systems, analytics tools, and KPI-based decision-making

Nice to have:

Experience with upselling and revenue growth strategies
A data-driven mindset with the ability to analyse operator performance and take proactive action
Familiarity with internal workflows across TAMs, product, and sales team

Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.