Offer summary

Qualifications:

1-3 years of experience in program or project management, preferably in SaaS or technology sectors., Strong analytical skills with the ability to interpret data and make data-driven decisions., Excellent communication and interpersonal skills for engaging with diverse teams and clients., Familiarity with Agile methodologies is a plus..

Key responsibilities:

Serve as the primary contact for global customers during product implementation.

Lead cross-functional teams to ensure timely and within-budget project delivery.

Develop and report on customer success metrics to drive service improvements.

Collaborate with executives on strategic initiatives to enhance customer experience.

Drivetrain is seeking a dynamic and experienced Program Manager to join our team. This role will focus on managing customerrelated activities for our product implementation team and will be part of the CEOs office. The Program Manager will also take on various Chief of Staff responsibilities, interfacing with global customers, and owning customer success metrics.

Key Responsibilities

Customer Engagement: Serve as the primary point of contact for global customers during product implementation, ensuring their needs are met and expectations exceeded.

Project Management: Lead crossfunctional teams to deliver successful implementation projects on time and within budget while maintaining highquality standards.

Metrics Ownership: Develop, track, and report on customer success metrics, using data to drive improvements in service delivery and client satisfaction.

Strategic Planning: Collaborate with the CEO and other executives to define strategic initiatives that enhance customer experience and align with business objectives.

Stakeholder Communication: Maintain clear communication with internal teams and external stakeholders, providing regular updates on project status and addressing any concerns promptly.

Process Improvement: Identify opportunities for process enhancements within the implementation workflow to streamline operations and improve efficiency.

Risk Management: Proactively identify potential risks associated with customer projects and develop mitigation strategies to ensure successful outcomes.

Team Collaboration: Foster a collaborative environment across departments, including sales, engineering, and support teams, to ensure alignment on customer objectives.

Experience:
13 years in program or project management roles, preferably in a SaaS or technologydriven environment.

Skills:
Proven track record of managing complex projects with multiple stakeholders.
Strong analytical skills with the ability to interpret data and make datadriven decisions.
Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
Familiarity with Agile methodologies is a plus.
Ability to work in a fastpaced environment while managing competing priorities.