Process Improvement Manager

Job Overview
We are seeking a sharp, systems-minded Process Improvement Manager to identify, untangle, and redesign some of Oula’s most critical workflows. This role is ideal for someone who thrives in ambiguity, quickly grasps how tech, people, and process intersect, and brings order and insight to complexity. You'll zoom into the weeds to understand how things actually work — and zoom out to propose practical, scalable, tech-enabled solutions. You’ll work across operations, care delivery, and technology to build clarity, coordination, and systems that support our next stage of growth.

This is part process designer, part product thinker: someone who can turn pain points into roadmaps, and stakeholder feedback into elegant systems.

This is a full time position that can be remote or hybrid in New York City, and reports to the VP of Clinical Services. This is a benefits-eligible position and the compensation range is $120,000 - $130,000 as part of a competitive compensation package.

Key Responsibilities

• Dive deep into Oula’s thorniest operational workflows to identify inefficiencies and quality risks.
  
  
• Translate operational pain points into new processes, divisions of responsibilities, and tech requirements, in partnership with the Operations and Product teams, balancing what’s feasible to build with what’s needed to scale.
  
  
• Build alignment across stakeholders: ask the right questions, synthesize diverse inputs, and drive toward shared understanding and buy-in
  
  
• Support implementation of new systems or process rollouts, ensuring changes stick through effective training, documentation, and measurement
  
  
• Surface and scope opportunities for automation, delegation, or tooling, and coordinate across teams to bring those opportunities to life
  
  
• Monitor the downstream impact of changes to ensure they are delivering the intended value and refine accordingly
  
  
• Act as a connector across departments, proactively identifying cross-functional risks or interdependencies
  
  

This Role is Perfect for You If

• You’re the one everyone turns to when a process is unclear, messy, or inefficient — and you love being that person
  
  
• You think in systems and swimlanes, but you’re also great in a room: leading working sessions, surfacing pain points, and building trust
  
  
• You’ve worked in fast-paced, ambiguous environments (e.g. consulting, startups, healthcare) and still delivered structure, clarity, and results
  
  
• You’ve seen how operational decisions ripple through teams and systems — and know how to design solutions that take all those parts into account
  
  
• You’re not just a strategist: you roll up your sleeves, test solutions, build alignment, and drive things forward make sure things actually get implemented
  
  
• You’re a translator — between ops and product, between users and systems, between today’s reality and tomorrow’s possibilities
  
  

Key Qualifications

• 3–5 years of experience in operations, product, or process roles — ideally in healthcare, consulting (e.g. Deloitte), or early-stage companies
  
  
• Demonstrated experience designing and implementing cross-functional process improvements that stuck
  
  
• Strongly tech-savvy — you understand build vs buy decisions, and are comfortable digging into the capabilities and features of a system. A plus if you know what’s realistic for engineers to build, and can speak the language of APIs
  
  
• Proven ability to manage stakeholders across functions, including clinicians, engineers, and operational leaders
  
  
• Excellent critical thinking, communication, and documentation skills