Regulatory Compliance Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is forming a Georgia-chartered Merchant Acquiring Limited Purpose Bank (MALPB) responsible for Stripe’s merchant acquiring activities with payments card networks for a segment of users. Our people play an important role in enabling Stripe to increase the GDP of the internet. We are a deeply caring group of folks, slightly obsessed with our tradecraft, dedicated to protecting our users and the financial ecosystem from crime, and committed to our work, our lives, and our hobbies with equal passion.

This role will sit in our upcoming Atlanta office, with the expectation that the successful candidate will reside in the Atlanta metro area and spend 50% of their month in-office. This role is not open to remote candidates.

What you’ll do

We are seeking an experienced and dynamic Regulatory Compliance Program Manager to adapt, implement, and oversee the MALPB’s CMS. In this highly visible role, you will report directly to the Chief Risk and Compliance Officer and be a key player in ensuring the bank's adherence to all relevant laws, regulations, and internal policies. You will be instrumental in ensuring the MALPB's compliance program is tailored to our unique regulatory requirements while leveraging the robust foundations of Stripe’s existing compliance framework.

Responsibilities

• Implementing the MALPB’s Compliance Management System: You will be responsible for implementing the MALPB’s CMS, including by tailoring and implementing the corporate CMS for the unique regulatory requirements of a Georgia-chartered bank. We’ve already drafted the MALPB’s foundational policies and procedures which you’ll need to become familiar with. Moreover, this involves leveraging corporate policies, procedures, and internal controls as a strong foundation, while ensuring the program is structured to meet specific regulatory expectations from agencies like the Georgia Department of Banking & Finance. This role is a vital part of building our bank's new compliance program based on ongoing work and a substantial existing corporate foundation.
• Issues Management: Implementing a robust issues management program to track, escalate, and remediate compliance-related findings. You will partner with internal audit and other compliance teams to ensure findings from audits, examinations, and reviews are addressed. You will be responsible for documenting corrective actions and monitoring their timely completion to ensure they are effective and sustainable.
• Change Management: Developing a systematic change management process in partnership with corporate compliance to proactively identify, assess, and manage the compliance risks associated with new or changing products, services, technologies, and regulations. This includes ensuring all new initiatives are reviewed for compliance before implementation.
• Monitoring and Testing: Contributing to the development and execution of a comprehensive compliance monitoring and testing program to assess the effectiveness of internal controls. You will be responsible for developing testing scripts, conducting periodic reviews, and reporting on the results to management. You will be able to collaborate with corporate monitoring and testing teams to inform your work.
• Reporting: You will play a key role in developing management information reports for the board and management. These reports, developed in collaboration with corporate compliance, will provide meaningful and complete information on the status of the compliance program, including issues, monitoring results, and trends.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Approximately 7 years of experience in a regulatory compliance role within a bank or other financial institution.
• In-depth knowledge of compliance management systems, including issues management, change management, and monitoring and testing methodologies.
• Experience with merchant acquiring, payments processing, or other high-volume financial services.
• Familiarity with the regulatory environment of banks, including state and federal agency handbooks and guidance.
• Strong analytical and reporting skills with the ability to translate complex data into actionable insights for management.
• Experience with a state or federally regulated financial institution.
• Excellent written and verbal communication skills, with a proven ability to collaborate effectively with diverse internal and external stakeholders.
• A proactive and independent work style with a keen attention to detail.
• A problem-solver who is comfortable with a fast-paced environment and enthusiastic about applying innovative, technology-focused solutions to compliance challenges.

Preferred qualifications

• Experience with a new bank or a startup environment.
• Experience in a technology-forward environment, comfortable with the application of new and innovative technology to regulatory compliance solutions.
• Experience with compliance risk assessments.
• Professional compliance certifications (e.g., CRCM).