Customer Service Representative (Argentina)

Work set-up: 
Full Remote
Contract: 
Full time
Salary: 
1 - 1K yearly
Experience: 
Entry-level / graduate
Work from: 
Argentina

Offer summary

Qualifications:

Previous experience in customer support roles., Strong communication and active listening skills., Familiarity with CRM systems and customer service practices., Good English language skills and ability to multitask..

Key responsibilities:

  • Manage a high volume of inbound and outbound calls.
  • Provide assistance, answers, and insights to customers.
  • Memorize and adapt call scripts as needed.
  • Support customers with various services like plumbing, HVAC, and home improvement.

SRR Group logo
SRR Group Scaleup https://srrtec.com/
201 - 500 Employees
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Job description

This is a remote position.

We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for services. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.


The candidate MUST have experience when it comes to the following services provided below:

(Experience may be from taking calls, customer service or a previous technician of the ff. service)

● Moving

● Heating, ventilation, and air conditioning

● Home Improvement

● Plumbing

● Locksmith

● Air Duct

● Water Damage

● And other services related



Requirements

Requirements & Skills:

● Previous experience in a customer support role

● Track record of overachieving quota

● Strong phone and verbal communication skills along with active listening

● Good English communication skills

● Familiarity with CRM systems and practices

● Customer focus and adaptability to different personality types

● Ability to multitask, set priorities and manage time effectively


Working Conditions:

  1. Remote Permanent work from home
  3. Shift based in a Call center that works 247
  5. Comfortable being on Zoom while at work
  7. Can work fulltime
  9. Pacific Time Zone


    10. Minimum Technical Requirements:

      1. Computer Specifications


      Minimum Intel Specs

      Processor: Core i7 8th generation (and above)

      Core i5 10th generation (and above)

      RAM: Minimum of 12 GB

      Storage: 128 GB SSD or higher

      Graphics: 2 GB graphics memory


      Minimum AMD Specs

      Processor: AMD Ryzen 5,7,9

      RAM: Minimum of 12 GB

      Storage: 128 GB SSD or higher

      Graphics: 2 GB graphics memory


      Macintosh Specs

      Processor: Core i7 i5 M1 M2

      RAM: Minimum of 12 GB

      Storage: 128 GB SSD or higher

      Graphics: 2 GB graphics memory


      2. Main Internet Speed Requirement

      Jitter: below 10ms

      Latency: below 160ms

      Upload: more than 25mbps

      Download more than 40 mbps


      Using internet speedtest: interprefy.speedtestcustom.com | www.nperf.comen speedsmart.net | getvoip.comspeedtesttool


      3. Power Backup

      A reliable power backup that could sustain a minimum of 8 hours (full shift)

      Examples: Generators Solar Panels Portable power inverters etc. (UPS is not enough)


      4. Internet Backup (Secondary internet)

      Jitter: below 10ms

      Latency: below 160ms

      Upload: minimum of 25mbps

      Download: minimum of 25mbps


      Power and Internet Backup is a MUST.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRM

Other Skills

  • Active Listening
  • Customer Service
  • Communication
  • Multitasking
  • Time Management
  • Adaptability
  • Problem Solving
  • Social Skills
Are you interested?

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