Enterprise Account Manager (Client Partner) EVElectric Engineering Background
Offer summary
Qualifications:
At least 5 years of experience in enterprise account management, consulting, or customer success., Technical background with knowledge of EV, energy, or SaaS industries., Proven ability to coordinate cross-functional teams including sales, customer success, and product., Strong communication skills and experience in building trust with executives..Key responsibilities:
- Manage and grow relationships with key enterprise clients to maximize value and satisfaction.
- Coordinate internal teams to ensure high-quality account delivery and customer success.
- Drive revenue expansion and account growth through strategic planning and relationship management.
- Provide feedback to product teams and monitor account health to ensure retention and growth.
Job description
Company Description
Our client streamlines the transition to zeroemission vehicles with intelligent software solutions that enable agencies to plan and manage fleets with a simplified, datadriven approach. Their platform offers robust energy modeling capabilities that help fleet operators make informed decisions about electrifying depots, optimizing charging schedules, and reducing the cost of transitioning to zero emissions. They are part of a global leader in planning, procurement, implementation and operations software for zeroemission fleets and infrastructure. Founded in 2016 in Sydney, Australia, the company has expanded to serve over 200 complex fleets, with offices in the US, Canada, and UK.Theyve recently secured $15M USD in funding and are excited to build their team!
Job Description
Purpose of the Role
Own and grow strategic client relationships to maximize customer value, satisfaction, and expansion. Act as the primary relationship owner for key enterprise clients, orchestrating internal resources (delivery, product, sales) to ensure commercial success and longterm partnership growth.
Key Outcomes (12 18 Months):
- Build strategic relationships with top 5 enterprise clients : Named account plans, regular executive checkins, relationship mapping completed
- Coordinate internal teams for account delivery excellence : Take ownership of accounts, 90%+ CSAT on owned accounts; documented internal coordination plans;
- Drive expansion revenue across accounts : $[Target] expansion ARR; X% NRR achieved in strategic accounts
- Support product alignment and roadmap input : Quarterly product feedback loops delivered to PM team from strategic accounts
- Actively monitor and report on account health : Uptodate riskrenewal tracking; retention forecasting accuracy >90%
Competencies (Who Will Thrive in This Role)
Enterprise EQ Comfortable working with public agencies, utilities, and commercial clients in politically sensitive, budgetconscious environments.
Strategic Coordination Can align consulting, customer success, product, customer support and sales resources around a unified customer plan.
Commercial Acumen Able to spot growth triggers, understand procurement patterns, and propose new work confidently.
Technical Fluency Conversant in EV infrastructure, charge management, and software delivery; able to bridge technical and commercial.
Orchestration Skill Knows when to bring in a product manager, a consultant, or escalate to executive support.
Growth Orientation Goes beyond retention drives engagement deeper across products and services.
Communication & Reporting Clear, proactive, and confident with clients and internal teams.
Qualifications- Requirements:
MustHaves:
5+ years in enterprise account management, consulting, or customer success.
Technical background with commercial acumen (EV, energy, or SaaS preferred).
Proven crossfunctional coordination (sales, CS, product, delivery).
Track record of growing accounts and building trust with executives.
Clear communicator with strong reporting skills.
EVenergy infrastructure or adjacent industry experience.
NicetoHaves:
Passion for sustainabilitydecarbonization.
Comfort with global clients and time zones.
Adaptability in highgrowth, resourceconstrained environments.
Culture & Values:
- Transparent, honest, and collaborative
- Strong sense of ownership without ego
- Curiosity and resilience in scaling environments
- Missionaligned with our clients vision for decarbonizing transportation
- Operates well in highgrowth, resourceconstrained settings
Tools & Resources:
HubSpot, ClickUp, customer health dashboards, proposal templates.
Support from Delivery, Consulting, Product, and BD teams.
Additional Information
Our client streamlines the transition to zeroemission vehicles with intelligent software solutions that enable agencies to plan and manage fleets with a simplified, datadriven approach. Their platform offers robust energy modeling capabilities that help fleet operators make informed decisions about electrifying depots, optimizing charging schedules, and reducing the cost of transitioning to zero emissions. They are part of a global leader in planning, procurement, implementation and operations software for zeroemission fleets and infrastructure. Founded in 2016 in Sydney, Australia, the company has expanded to serve over 200 complex fleets, with offices in the US, Canada, and UK.Theyve recently secured $15M USD in funding and are excited to build their team!
Job Description
Purpose of the Role
Own and grow strategic client relationships to maximize customer value, satisfaction, and expansion. Act as the primary relationship owner for key enterprise clients, orchestrating internal resources (delivery, product, sales) to ensure commercial success and longterm partnership growth.
Key Outcomes (12 18 Months):
- Build strategic relationships with top 5 enterprise clients : Named account plans, regular executive checkins, relationship mapping completed
- Coordinate internal teams for account delivery excellence : Take ownership of accounts, 90%+ CSAT on owned accounts; documented internal coordination plans;
- Drive expansion revenue across accounts : $[Target] expansion ARR; X% NRR achieved in strategic accounts
- Support product alignment and roadmap input : Quarterly product feedback loops delivered to PM team from strategic accounts
- Actively monitor and report on account health : Uptodate riskrenewal tracking; retention forecasting accuracy >90%
Competencies (Who Will Thrive in This Role)
Enterprise EQ Comfortable working with public agencies, utilities, and commercial clients in politically sensitive, budgetconscious environments.
Strategic Coordination Can align consulting, customer success, product, customer support and sales resources around a unified customer plan.
Commercial Acumen Able to spot growth triggers, understand procurement patterns, and propose new work confidently.
Technical Fluency Conversant in EV infrastructure, charge management, and software delivery; able to bridge technical and commercial.
Orchestration Skill Knows when to bring in a product manager, a consultant, or escalate to executive support.
Growth Orientation Goes beyond retention drives engagement deeper across products and services.
Communication & Reporting Clear, proactive, and confident with clients and internal teams.
Qualifications- Requirements:
MustHaves:
5+ years in enterprise account management, consulting, or customer success.
Technical background with commercial acumen (EV, energy, or SaaS preferred).
Proven crossfunctional coordination (sales, CS, product, delivery).
Track record of growing accounts and building trust with executives.
Clear communicator with strong reporting skills.
EVenergy infrastructure or adjacent industry experience.
NicetoHaves:
Passion for sustainabilitydecarbonization.
Comfort with global clients and time zones.
Adaptability in highgrowth, resourceconstrained environments.
Culture & Values:
- Transparent, honest, and collaborative
- Strong sense of ownership without ego
- Curiosity and resilience in scaling environments
- Missionaligned with our clients vision for decarbonizing transportation
- Operates well in highgrowth, resourceconstrained settings
Tools & Resources:
HubSpot, ClickUp, customer health dashboards, proposal templates.
Support from Delivery, Consulting, Product, and BD teams.
Additional Information
Purpose of the Role
Own and grow strategic client relationships to maximize customer value, satisfaction, and expansion. Act as the primary relationship owner for key enterprise clients, orchestrating internal resources (delivery, product, sales) to ensure commercial success and longterm partnership growth.
Key Outcomes (12 18 Months):
- Build strategic relationships with top 5 enterprise clients : Named account plans, regular executive checkins, relationship mapping completed
- Coordinate internal teams for account delivery excellence : Take ownership of accounts, 90%+ CSAT on owned accounts; documented internal coordination plans;
- Drive expansion revenue across accounts : $[Target] expansion ARR; X% NRR achieved in strategic accounts
- Support product alignment and roadmap input : Quarterly product feedback loops delivered to PM team from strategic accounts
- Actively monitor and report on account health : Uptodate riskrenewal tracking; retention forecasting accuracy >90%
Enterprise EQ Comfortable working with public agencies, utilities, and commercial clients in politically sensitive, budgetconscious environments.
Strategic Coordination Can align consulting, customer success, product, customer support and sales resources around a unified customer plan.
Commercial Acumen Able to spot growth triggers, understand procurement patterns, and propose new work confidently.
Technical Fluency Conversant in EV infrastructure, charge management, and software delivery; able to bridge technical and commercial.
Orchestration Skill Knows when to bring in a product manager, a consultant, or escalate to executive support.
Growth Orientation Goes beyond retention drives engagement deeper across products and services.
Communication & Reporting Clear, proactive, and confident with clients and internal teams.
- Requirements:
MustHaves:
5+ years in enterprise account management, consulting, or customer success.
Technical background with commercial acumen (EV, energy, or SaaS preferred).
Proven crossfunctional coordination (sales, CS, product, delivery).
Track record of growing accounts and building trust with executives.
Clear communicator with strong reporting skills.
EVenergy infrastructure or adjacent industry experience.
Passion for sustainabilitydecarbonization.
Comfort with global clients and time zones.
Adaptability in highgrowth, resourceconstrained environments.
- Transparent, honest, and collaborative
- Strong sense of ownership without ego
- Curiosity and resilience in scaling environments
- Missionaligned with our clients vision for decarbonizing transportation
- Operates well in highgrowth, resourceconstrained settings
HubSpot, ClickUp, customer health dashboards, proposal templates.
Support from Delivery, Consulting, Product, and BD teams.
Additional Information
Tools & Resources:
Culture & Values:
NicetoHaves:
Qualifications
- Requirements:
Competencies (Who Will Thrive in This Role)
Required profile
Experience
Other Skills
- Technical Acumen
- Business Acumen
- Sales
- Adaptability
- Incident Reporting
- Communication
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