Danish Speaking Support Center Analyst

Patrique Mercier Recruitment FR is excited to unveil an opportunity for a Danish Speaking Support Center Analyst. This vital role focuses on providing exceptional support to our clients and users, ensuring their inquiries and challenges are addressed promptly and efficiently. As a Support Center Analyst, you will engage with Danishspeaking customers and collaborate closely with internal teams to create a seamless support experience.

Responsibilities

• Serve as the main point of contact for Danishspeaking clients, handling inquiries through phone, email, and chat.
• Troubleshoot and resolve various technical and productrelated issues, ensuring high client satisfaction.
• Document all customer interactions and resolutions accurately within the support ticketing system.
• Assist clients in understanding product features and provide training as necessary.
• Collaborate with other departments to escalate complex issues and continually improve support operations.
• Monitor ticket statuses and follow up with customers to ensure timely resolutions.
• Stay informed about new products, updates, and industry trends to enhance service delivery.

• Requirements

  • Fluency in Danish and English, with strong written and verbal communication skills.
  • Prior experience in a customer support or technical support role is advantageous.
  • Excellent troubleshooting skills and the capability to offer effective solutions to clients.
  • Ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
  • Familiarity with support ticketing systems and CRM software is a plus.
  • Strong commitment to customer service excellence and the ability to work collaboratively as part of a team.
  • A proactive attitude towards learning new technologies and adapting to processes.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...