Offer summary

Qualifications:

Must be between 18 and 24 years old and reside in Porto Alegre, RS., Fluent in Portuguese; proficiency in English or Spanish is a plus., Good communication, organization, and proactive attitude are essential., Willingness to learn and assist with customer service tasks..

Key responsibilities:

Support customer service operations and daily tasks.

Assist in maintaining positive customer interactions.

Participate in remote training and practical classes.

Contribute to the growth and success of the team.

Job description

Axurians are innovators at heart, driven by a mission to make the internet safer for everyone. Our core values of putting the customer first, taking true ownership, and pursuing smart results define our unique culture. We offer a dynamic and flexible environment where creativity, maturity, and initiative are celebrated. As part of our global, worldclass team, youll collaborate across borders to deliver cuttingedge external cybersecurity solutions. Join us at Axur, where your ideas and expertise will shape the future of digital experiences.

We believe in creating an inclusive hiring experience for everyone. With our fully online selection process, all stages are conducted remotely. If you require any accommodations, please let us know in the application form, where you can indicate any necessary adjustments, and well be happy to assist.

Are you a proactive and organized person? Do you like to work in dynamic environments?

We are looking for a Customer Care Apprentice to join our team, performing a support role in customer service operations. An organized, communicative, proactive person willing to assist with the daily tasks that contribute to the growth of the whole Axur team. And you can work remotely from Porto Alegre – RS. The role is mostly remote, with 4 days per week of theoretical classes done from home (home office), and 1 day per week of practical classes held at CIEE’s office in Porto Alegre.

Requirements

Indispensable Requirements

Be between 18 and 24 years old, according to the Apprenticeship Law;

Availability to comply with the agreed learning schedule;

Good communication, proactivity, organization, and eagerness to learn;

Fluency in Portuguese;

Reside in Porto Alegre – RS;

Easy access to Porto Alegre’s Historic Center, as CIEE is located at Rua Coronel Vicente, nº 183.

Nicetohave:

Advanced proficiency in English or Spanish;

Any previous experience related to customer service—whether in academic projects, volunteer work, student organizations, junior enterprises, or formal jobs;

Familiarity with spreadsheets or collaborative tools (e.g., Google Sheets, Notion, etc.).

Benefits
Gross Salary: R$ 894.52 (after INSS and transportation deductions, approximate net salary is R$ 773.00)

Home Office Assistance: R$ 2,000.00 paid once in the first month to purchase necessary home office items such as keyboard, mouse, monitor, etc. Axur will provide the laptop, which must be returned if employment ends;

Meal Allowance: R$ 594.00 monthly;

Health and Dental Care: Bradesco Top Nacional health and dental plan;

Transportation Allowance: Available as needed, loaded on the TRI card for commuting between home and CIEE;

Access to Development Programs: Language learning platform (with over 25 language options), partnerships for courses and training such as Coursera, Udemy, OpenEnglish, among others;

Development Culture: 360º feedback and Individual Development Plan (IDP);

Vacation: Entitled to vacation according to CIEE’s calendar.