Offer summary

Qualifications:

Minimum 2 years of experience handling US Loan or Mortgage accounts related to Credit Card services., Experience in customer-facing roles within loan or mortgage account management., Excellent communication, collaboration, and problem-solving skills., Bachelor's Degree or equivalent work experience in financial services..

Key responsibilities:

Respond to customer queries promptly using support tools like ZenDesk.

Document and log customer issues, compliments, and complaints.

Assist customers through the application process when needed.

Track customer experiences across various channels using logs and CRM systems.

Job description

This is a remote position.

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced assetsecuring platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous assetsecuring process, worldclass risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detailoriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought we try to be rigorous in our thinking & dive into the details.

2. Minimalist we are spartan in our design, in our code, and even in our processes.

3. Speed of execution we move fast & value decisiveness. We think speed drives quality.

Responsibilities

● Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools

● Documenting & logging issues (as well as customer compliments & complaints)

● Working with customers to help them go through our application flow when required

● Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems