IT Management Specialist

KeenLogic is seeking an IT Management Specialist to join our team supporting one of our government clients. This is a full-time position offering Fortune 500-level benefits including health, dental, vision, PTO, 401(k), and life insurance. This is mainly remote, personnel must be available to periodically attend meetings in McLean, VA. 

Required Qualifications: 

• Must be a U.S. citizen with an active Secret or Top Secret clearance 
• 2+ years of practical industry, government and/or consulting experience in information technology management 
• 5+ years of experience in contingency contracting and/or experience in managing/using contingency tools 
• IT project management experience using various Microsoft tools 
• Knowledge and experience in managing information technology services and strategies 
• Technical skill in benchmarking IT services and support for best practices 
• Proficiency in basic analytical software such as Microsoft Excel and Access, and proficiency with the Microsoft Office suite, to include Word, PowerPoint, and SharePoint 

• DoD enterprise system sustainment, operations, and development 
• Large-scale configuration management and multi-environment synchronization 
• System performance optimization and security compliance 
• Global help desk operations and training delivery 
• Program/project management in complex, multi-stakeholder environments 

Job Duties: 

• Provide project management support to the IT organization responsible for implementing and sustaining a robust IT benchmarking capability 
• Identify critical tasks, manage project meetings, track suspense dates for action items, and prepare executive-level presentations for senior J6 leadership 
• Perform IT benchmarking pre-assessment visit activities, including participating in and documenting customer interviews, evaluating responses from pre-assessment questionnaires, and developing follow-up questions for interviews 
• Support Benchmarking Assessment visits by recording comments and feedback during subject matter expert interviews, collecting observations, and generating out-briefing presentations for senior J6 officials 
• Collect, analyze, and compile final assessment reports that include observations, recommendations, and alternatives for IT best practices 
• Track the status of assigned actions for both best practices and IT service improvement opportunities, ensuring timely updates and resolution 
• Develop and deliver IT benchmarking standard operating procedures (SOPs), processes, templates, examples, checklists, tools, and policies for inclusion in the process library to advance the IT benchmarking program 
• Manage and oversee contingency contracting tools and processes, ensuring compliance with requirements and optimal utilization 
• Lead or support DoD enterprise system sustainment, operations, and development efforts 
• Oversee large-scale configuration management and multi-environment synchronization to maintain system integrity and consistency 
• Optimize system performance while ensuring compliance with security requirements and applicable regulations 
• Direct and support global help desk operations, ensuring efficient service delivery and resolution of technical issues 
• Manage and deliver IT-related training programs to diverse audiences, including technical and non-technical staff 
• Apply program/project management methodologies in complex, multi-stakeholder environments to ensure project success 
• Utilize Microsoft tools, including Excel, Access, Word, PowerPoint, SharePoint, and other applications to manage data, create reports, and support IT initiatives