Sr Operations Professional-U

Monitor client accounts for House Calls, Federal Calls & Day Trading Calls, reducing market risk and volatility. Review accounts for FINRA violation & related issues which include Liquidation, 90 Day trade, & Free Riding. Reduce outstanding, non-trade & trade related debt. Effectively communicate & respond to advisors/clients. Ensure comprehensive & seamless operations for all transaction requests with minimal direction. Work with business partners to research & resolve issues in an accurate & timely manner. Interact with Compliance/Risk to monitor guidelines, regulatory policies, procedures & trade corrections.

Key Responsibilities

• Initiate, review and manage exceptions to the firm’s current margin policy.  Perform daily margin processes, managing margin calls, exception reports, option expiration reports and monitoring accounts for accuracy and sufficient collateral. Review and maintain the accuracy of customer margin account records of securities purchased creating REG-T, House and FINRA calls. File extensions with FINRA on open unsettled trades.
• Review and approve client requests for payments or transfer of assets within AMPF and/or transfer of assets to other financial organizations where clients have Margin/Options.  Ensure that all customer accounts with outstanding regulatory exceptions are brought into compliance regarding retention house requirements, FINRA 4210, and Regulation-T.
• Take action on at-risk accounts for reasons relating to firm policy, market conditions or individual account behavior.  Monitoring and oversight of client margin accounts for trading and concentration risk.  Support customer service in identifying, managing and resolving client margin account issues; supplement customer interaction with specific recommendations and explanations
• Respond to advisors or internal business partners related to, but not limited to, cash available, buying power, option calculations, margin day trading, trade through violations and disbursement approvals.  Interact with the advisors and/or internal business partners regarding the remediation of margin accounts requiring action due to down market exposures creating House and FINRA calls and deficit equity.
• Escalate risk related issue to leadership timely.  Execute on various risk-based models at the client account level and market risk factors.
• Analyze accounts with credit and risk issues associated with risky trading strategies and issue maintenance calls on accounts that fall below minimum margin requirements. 

Required Qualifications

• Education: High school or GED
• 1 to 3 years relevant experience required
• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
• education and experience
• Previous operations, processing, or customer service experience. 
• Strong problems solving and analytical skills.
• Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment.
• Demonstrated understanding of company and industry regulatory requirements.
• Excellent teamwork and strong written and verbal communication skills. 
• Ability to work in a time sensitive environment with great attention to detail, while achieving a high degree of accuracy.

Preferred Qualifications

• Ability to understand and communicate complex issues.
• Margin experience.
• Series 7

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.