Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Prior experience in technical support or customer service is advantageous., Strong problem-solving and analytical skills., Fundamental understanding of software, hardware, and networking principles..

Key responsibilities:

Assist French-speaking customers with technical inquiries via phone, email, and chat.

Troubleshoot and resolve issues related to hardware, software, and networking.

Document customer interactions and solutions accurately in the support system.

Collaborate with team members to improve service quality and processes.

Job description

Patrique Mercier Recruitment is excited to announce a wonderful opportunity for a French Speaking Technical Support Advisor! This role is ideal for individuals fluent in French who are passionate about technology and dedicated to providing excellent customer service.

As a French Speaking Technical Support Advisor, you will play a crucial role in assisting French-speaking customers with their technical inquiries and troubleshooting their concerns with our products and services. Your expertise will directly contribute to ensuring customer satisfaction and retention.

Join our dynamic team in a collaborative environment, and have a significant positive impact on the customer experience while advancing your career!

Responsibilities

Provide exceptional technical support to French-speaking customers via phone, email, and chat.
Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking.
Accurately document customer interactions and solutions within the support system.
Work collaboratively with team members to enhance service levels and improve processes.
Stay informed of product updates and company policies to provide accurate assistance.
Maintain a positive, professional attitude during all customer interactions.

Requirements

Fluency in French and English, both written and spoken.
Prior experience in technical support or customer service is advantageous.
Strong problem-solving and analytical skills.
Exceptional verbal and written communication abilities.
Capability to work independently and manage time effectively in a remote environment.
Attention to detail with a focus on delivering high-quality service.
Fundamental understanding of software, hardware, and networking principles.
Proficient in utilizing various computer systems and applications.
Willingness to learn and adapt to new technologies and processes.
Eligibility to work in the EU without restrictions.

Benefits