Offer summary

Qualifications:

Proven experience in administrative roles, preferably in a customer service environment., Strong IT skills, including proficiency in Microsoft Office and CRM systems., Excellent attention to detail and accuracy in data entry., Good communication skills, both written and verbal, with the ability to manage multiple tasks..

Key responsibilities:

Perform accurate and timely data entry to support business operations.

Use and update CRM systems to manage customer records and internal information.

Communicate professionally with customers via email and telephone.

Coordinate with internal departments to ensure smooth information flow and task completion.

Job description

We are looking for a proactive and detail-oriented Customer Operations Administrator to join our team in our Tunbridge Wells office. This is a full-time, office-based role where you will play a key part in ensuring the smooth and efficient handling of administrative tasks.

Why Join Logistics UK?

Joining us means being part of a forward-thinking organisation at the forefront of the logistics industry. You will have the chance to network with key players, develop your expertise, and influence one of the most critical sectors in the UK.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

Accurate and timely data entry to support business operations.
Working to daily data entry targets and strict deadlines.
Using and updating CRM systems to manage customer records and internal information.
Communicating clearly and professionally with customers via email and telephone.
Liaising with internal departments to ensure accurate information flow and task completion.
Maintaining a high level of attention to detail in all administrative processes.
Demonstrating strong IT literacy, including use of Microsoft Office applications.

Requirements

Excellent attention to detail and accuracy.
Strong organisational and time management skills.
Confident using computers and navigating CRM or database systems.
Good written and verbal communication skills.
Able to manage your workload and meet deadlines.
Positive team player who thrives in a fast-paced environment.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.