Offer summary

Qualifications:

Minimum two years of customer service experience., 2-20 or 2044 insurance license required., Strong communication and confidentiality skills., Proficiency in Word, Spreadsheet, and Database software..

Key responsibilities:

Handle incoming customer calls and address issues.

Update and maintain customer information in the database.

Collaborate with management on data entry and projects.

Perform general administrative tasks like scanning and filing documents.

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customers Service Associate to join our growing team in Greensboro, NC!

The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

How You Will Contribute: 

Update the company database by inputting information from each call and keeping every customer field current

Collaborate with Management team for data entry projects and misc. projects

Scanning and filing documents into the company database

Servicing accounts, making and receiving calls to and from clients, answering client questions (after 4-40 licensed)

Perform all other assignments as required

Licenses and Certifications:

2-20 or 2044 License required

Skills & Experience to Be Successful:

Minimum two years’ experience in a customer service role

Ability to maintain a high level of confidentiality

Ability to work well in a team environment

Advanced knowledge of Word Processing software; Spreadsheet software and Database software

#LI-JE1

Pay Range

$25 - $25 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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