CLOUD & INFRASTRUCTURE OPERATIONS ANALYST

The Role

As a Cloud & Digital Workplace Analyst, you will provide first-line support for virtual servers and Microsoft Azure environments. You will be responsible for performing daily operational tasks, monitoring systems, handling basic service requests, and performing routine changes across both cloud and on-prem infrastructure. This includes basic support for VMware virtualization platforms, backup jobs, and networking components. You will escalate complex issues as needed while gaining hands-on experience across hybrid IT environments. This role is ideal for someone early in their IT infrastructure career looking to develop practical skills in cloud and infrastructure operations.

The Person

You are proactive, customer-focused, and eager to learn. You possess a strong foundational understanding of server and Azure Technology and are comfortable following standard operating procedures. You work well in a team environment and are committed to providing timely support and accurate documentation.

Accountabilities

1. Digital Workplace

Primarily related to on-prem server support, routine user/system operations, and hybrid infrastructure:

• Monitor server environment health using tools like LogicMonitor.
• Log and triage incidents and service requests.
• Perform basic troubleshooting of server issues (e.g., CPU usage, Memory usage, Disk space, VM availability, backup status).
• Handle common service requests (e.g., password resets, access requests).
• Escalate complex or unresolved issues to Level 2 or Level 3 teams.
• Support patching for Windows OS and backup (Commvault, Veeam, Avamar) verification tasks under guidance.
• Follow change management processes for standard changes/emergency changes.
• Maintain accurate ticket documentation and update knowledge base where needed.
• Assist with daily reporting and shift handovers.

2. Public Cloud

Focused on Azure-specific monitoring, troubleshooting, and governance tasks:

• Monitor Azure environment health using tools like Azure Monitor.
• Perform basic troubleshooting of Azure issues (e.g., CPU usage, VM availability, backup status).
• Handle cloud-specific service requests (e.g., resource tagging).
• Support patching and backup verification tasks under guidance.
• Follow change management processes for standard changes/emergency changes.
• Maintain accurate ticket documentation and update knowledge base where needed.
• Assist with daily reporting and shift handovers.

Your Experience

• 0–2 years of experience in IT support or infrastructure roles.
• Basic knowledge of Windows Server, Azure portal, and Active Directory.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of patching, backups (Commvault, Veeam, Avamar), and system monitoring.
• Willingness to learn scripting and automation (PowerShell/Azure CLI).
• Good communication and customer service skills.
• Relevant IT certifications (e.g., CompTIA, AZ-900, AZ-104, ITIL Foundation, VMware Certified Technical Associate (VCTA), VMware Certified Professional (VCP), Endpoint Administrator (MD-102), Microsoft 365 Certified Fundamentals (MS-900)) are a plus.

Benefits

As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

• Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.  

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.