Offer summary

Qualifications:

Minimum of 5 years of technical or customer-facing experience, with at least 3 years as a Solutions Architect or similar role., Strong understanding of SaaS/cloud architecture, data governance, and technical integration., Proficiency in SQL, REST APIs, and software development for system customization., Experience in leveraging AI to improve workflows, decision-making, or problem-solving..

Key responsibilities:

Partner with clients to understand requirements and develop implementation strategies.

Manage deliverables throughout the customer implementation lifecycle to ensure successful platform integration.

Collaborate with customers to optimize technical and business processes aligned with ServiceNow offerings.

Assist in developing solutions, coding scripts, and creating technical documentation.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
Collaborate with customers to refine technical and business processes, ensuring ServiceNow's WDF offering is optimally aligned with their data infrastructure.
Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
Contribute to the creation of technical documentation and support materials for customer guidance.
Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
Work closely with department leader to scope, write, and present SOWs as needed
Travel within US approximately 25%

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer
A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
Consultative problem-solving skills to create value for customers, with the ability to integrate technical knowledge into a consultative process
Deep understanding of SaaS / cloud architecture and platform mechanics
Proficiency in SQL with the ability to write and execute queries
Experience with REST APIs and building integrated software
Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met
High degree of emotional intelligence to effectively work with diverse customers and teams
Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API.
An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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