Business Transformation Analyst

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

JOB PURPOSE

The Business Transformation Analyst will play a key role in supporting the successful adoption of new processes, technologies, and organizational changes within the business. This position presents an exciting opportunity for a results-oriented professional to contribute strategically to enterprise-wide change initiatives. The Business Transformation Analyst will partner closely with leaders and teams at all levels to guide them through transitions, minimize resistance, and enhance team member engagement. The ideal candidate will bring strong interpersonal skills, a proactive mindset, and a passion for enabling people through change.

Duties & Responsibilities include, but are not limited to:

1. Develop and Implement Change Management Strategies

• Lead the development and implementation of change management strategies for business transformation initiatives.

• Tailor change management plans to align with organizational goals and the specific context of each project.

2. Conduct Change Impact Analyses

• Assess the impact of changes on processes, systems, and stakeholders.

• Identify risks, readiness gaps, and opportunities, providing actionable recommendations to support successful adoption.

3. Engage and Align Stakeholders

• Collaborate with stakeholders across the business to drive alignment and engagement.

• Equip leaders with the tools and strategies needed to lead their teams through change.

4. Design and Implement Communication Strategies

• Develop and execute communication plans that clearly articulate the purpose, benefits, and impact of changes.

• Craft messages that are transparent, motivating, and aligned with company culture.

5. Training and Development

• Design and deliver training programs to build team member capability in adopting new ways of working.

• Support leaders in fostering a culture of continuous learning and change readiness.

6. Monitor Change Effectiveness

• Establish feedback mechanisms to evaluate adoption and impact of change initiatives.

• Monitor progress and adjust strategies to ensure successful implementation.

7. Provide Coaching and Support

• Serve as a change management resource for leaders and teams.

• Offer guidance, best practices, and tools to enhance leadership effectiveness during transitions.

8. Manage Resistance to Change

• Identify and address resistance by understanding stakeholder concerns and organizational dynamics.

• Develop strategies to foster dialogue, engagement, and ownership.

9. Document and Implement Lessons Learned

• Capture and share lessons learned to support continuous improvement in change management practices.

• Promote organizational learning through reflection and iteration.       

Qualifications & Skills

Education:

Bachelor’s degree in Business, Organizational Development, or a related field is preferred but not required.

Experience:

At least 1–2 years of experience working with internal teams, business processes, or projects. Exposure to change initiatives, technology rollouts, or business transformation is a plus.

Skills and Attributes:

Foundational Change Management Knowledge

Solid understanding of change management models such as ADKAR, Kotter, Lewin, McKinsey 7-S, or similar. Experience applying or building change frameworks in dynamic or low-maturity environments. Involvement in digital transformation initiatives is a plus.

Strategic Thinking with Tactical Execution

Ability to design change roadmaps and also execute hands-on tasks such as drafting communications, facilitating workshops, and supporting implementation efforts.

Stakeholder Engagement & Influencing Skills

Strong communication and influencing capabilities to engage stakeholders at all levels—from senior leaders to frontline team member. Skilled at gaining buy-in, even from skeptical or resistant audiences.

Analytical & Data-Informed Approach

Analytical mindset with the ability to assess change impacts, identify challenges, and measure readiness, adoption, and outcomes—even with limited tools or formal structures.

Communication Excellence

Clear and effective written and verbal communication. Able to translate complex change initiatives into simple, compelling messages tailored to diverse audiences.

Adaptability & Resourcefulness

Comfortable operating in ambiguity and evolving environments. Open to learning new frameworks and methodologies, and capable of navigating without formal governance or tools.

Collaboration & Team Orientation

Strong team player with a proven ability to build collaborative relationships across functions and geographies.

Language Skills (Mandatory)

Bilingual in Spanish and English (oral and written) is required.

Travel requirements

The position requires domestic and international travelling up to 50% of the time. The role requires moving between business locations locally, for example between the office and locations located within the airport and surroundings.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!