Location: USA

Are you ready to make a difference in the world of healthcare? Then you’ve come to the right place.

500+ employees, 9 countries, and 1 mission - to amplify the voice of healthcare professionals and improve global healthcare.

This is where you come in. Helping unite HCPs across the world to improve patient outcomes – and even save lives – is an incredible feeling. Join us!

About Sermo
Sermo is the world leader in turning HCP experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1 million HCPs across 150 countries, the company offers a unique HCP-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools to cultivate a deep understanding of healthcare professional observations that will benefit pharmaceutical, healthcare partners and the medical community. To learn more, visit sermo.com.

Who we’re looking for:

Sermo is seeking an experienced and proactive Community Manager to help lead, serve and engage our healthcare communities. In this role, you will focus on supporting and nurturing two key groups: our established Advanced Practice Practitioners (APP) community and our soon to be launched global nurses group. You’ll also play a critical role in supporting ambassador programs, community initiatives, and engagement projects. Working closely with the wider community and growth marketing team, you’ll be responsible for informing and executing the community engagement strategy, curating and managing content, designing engagement activities, and fostering a thriving and supportive environment for healthcare leaders. Your role will be pivotal in shaping the future of these communities, ensuring they become valuable and engaging spaces for their members.

Key responsibilities:

Community engagement strategy:

- Inform and lead the implementation of the engagement strategy for the APP and nurses community groups

- Use data to assess engagement tactics and adjust strategies to better meet the evolving needs of these groups

- Design and execute activities meant to engage community members, retain/reduce churn, and foster meaningful connections

Content strategy & execution:

- Collaborate with the Community team to curate and deploy high-impact content tailored to the unique needs of APPs and nurses

- Support content publishing and ensure quality assurance processes are followed to maintain Sermo’s standards and resonates with the community

- Manage the content calendar, ensuring timely and relevant content is delivered to the community

Community leadership & advocacy:

- Serve as an advocate for the communities, representing member interests internally

- Work cross-functionally to ensure community feedback is integrated into product development, ambassador programs, and company-wide initiatives

- Lead member education efforts by developing resources, guides, and events to enhance the community experience

Ambassador programs & community initiatives

- Support and grow ambassador programs to empower community leaders and champions within the APP and nurses groups.

- Collaborate with the Community Engagement team on key projects and initiatives that align with organizational goals.

- Drive the planning and execution of events, digital gatherings, and other community-driven activities.

Innovation & community testing:

- Drive the testing of new community features, tools, and initiatives, ensuring they meet APP and nurse members’ needs while achieving company goals

- Analyze test results and translate community feedback into actionable insights and recommendations for future improvements

Community reporting & insights:

- Regularly report on community KPIs and member sentiment to the greater team; make actionable recommendations based on these data points

- Use data-driven insights to inform and refine community strategies, ensuring continuous improvement and growth

Team building & collaboration:

- Foster a collaborative environment on the broader community and growth marketing teams, sharing best practices and ensuring alignment across all community activities

Qualifications:

- Bachelor's degree in communications, marketing, or related field

- 3-5 years of experience in community management, digital engagement, and/or content strategy, preferably within healthcare or a closely related industry

- Demonstrated experience leading community initiatives and managing content strategies

- Familiarity with community management KPIs

- Experience analyzing data and using data to inform strategy

- Demonstrated experience designing and carrying projects through to completion

- Understanding of the needs and challenges facing healthcare communities

- Proven leadership skills with experience supporting junior team members and fostering collaborative environments

- Excellent communication, project management, and organizational skills

- A passion for building and nurturing communities that provide real value to members

- Demonstrated experience building and nurturing relationships

- A growth mindset and comfort working independently

What we offer:

- Competitive salary and comprehensive benefits package

- The flexibility to work remotely with a dynamic and supportive team

- A unique opportunity to shape a community and make a significant impact on healthcare leaders

- Opportunities for professional growth and career advancement within a leading healthcare technology company

If you’re passionate about building and maintaining thriving online communities and want to be part of an innovative team at the forefront of healthcare, we’d love to hear from you!

Community Manager

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