Offer summary

Qualifications:

At least 1 year of experience in technical support or a customer-facing technical role, preferably in SaaS or startups., Familiarity with cloud environments and APIs, with bonus skills in Postman, Chrome DevTools, or CLI tools., Strong communication skills with the ability to explain complex topics simply., Interest or background in cybersecurity, compliance, or cloud technologies..

Key responsibilities:

Guide customers through onboarding, deployment, and configuring integrations.

Provide multi-channel support via live chat, email, and video calls.

Collaborate with Customer Success, Product, and Engineering teams to resolve escalations and suggest improvements.

Stay updated on compliance trends and platform automation features.

Job description

Work with a category-defining compliance automation platform.
Join our award-winning Customer Success team and help customers unlock the full potential of our security and compliance automation solution. If you’re tech-savvy, passionate about problem-solving, and eager to work with global clients, this role is your chance to grow in the fast-moving SaaS and cybersecurity space.

Why You’ll Love This Role

Be a Product Expert – Gain deep, hands-on experience with integrations across AWS, GCP, Azure, Okta, Google Workspace, GitHub, Jira, and more.
Work with Global Brands – Support startups and enterprises across industries, helping them stay secure and compliant.
Grow Your Career in Cybersecurity – Develop skills in SOC 2, ISO 27001, HIPAA, and other key frameworks.
Collaborative, Remote-First Culture – Join a team that values innovation, learning, and customer success.

What You’ll Do

Guide customers through onboarding and deployment, configuring integrations and solving technical challenges.
Deliver multi-channel support via live chat, email, and video calls.
Work with Customer Success, Product, and Engineering teams to resolve escalations and suggest product improvements.
Share insights to improve documentation, processes, and user experience.
Stay updated on compliance trends and how our platform automates controls and evidence collection.

What We’re Looking For

1+ year in technical support or a customer-facing technical role (SaaS/startup experience preferred).
Familiarity with cloud environments and APIs; bonus if you’ve used Postman, Chrome DevTools, or CLI tools.
Strong communication skills and the ability to explain complex topics simply.
Interest or background in compliance, cybersecurity, or cloud technologies.
Self-driven, organized, and comfortable in a fast-paced, remote-first environment.

What’s In It for You

Competitive salary.
Opportunity to build expertise in high-growth SaaS and cybersecurity markets.
Work with cutting-edge tools and collaborate with a world-class global team.
Career growth pathways into product, customer success, or cybersecurity roles.