Technical Resource Consultant - Retirement Plans

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans.

PURPOSE OF POSITION

The Technical Resource Consultant is a client-facing role responsible for leading and executing consulting projects, including administrative tasks, documented corrections, and ensuring accurate billing. This role plays a key part in supporting the governance and regulatory compliance of Definiti’s Pooled Employer Plan (PEP), maintaining fiduciary oversight and operational accuracy.

Working closely with the Governance team, the Consultant will monitor evolving legislation and regulatory updates, helping to create internal documentation, SOPs, and educational resources for key stakeholders. The position may also be involved in due diligence and data integration activities related to mergers and acquisitions.

PRIMARY DUTIES AND RESPONSIBILITIES

• Collaborate with Legal and Governance teams to support ongoing compliance with ERISA and DOL regulations.
• Manage the execution of consulting engagements, including scope definition, billing oversight, and fee tracking.
• Identify and work on operational corrections under EPCRS and DFVCP.
• Ensure accurate documentation and timely delivery of consulting project outcomes.
• Stay current on legislative and regulatory developments affecting retirement plans.
• Contribute to the development of firm-wide responses to new regulatory requirements.
• Partner with team leaders and internal departments to assess technical needs and implement improvements.
• Assist in the consulting and performing annual compliance testing, trust accounting preparation and Tax filings as needed for special projects.
• Review and monitor Definiti’s Pooled Employer Plans to ensure adherence to fiduciary standards.
• Represent the company on client calls, and in client meetings as needed.
• Assist with onboarding data and systems integration during acquisitions.
• Provide guidance and communication to client-facing teams, plan sponsors, financial advisors, and marketing as changes occur.
• Research complex technical topics and provide clear, documented answers.
• Identify trends in technical inquiries and contribute to internal training and resource planning.
• Maintain internal Teams Channels and SOPs with up-to-date technical guidance and documentation.

COMPETENCIES REQUIRED

• Strong verbal and written communication skills and the ability to build rapport with others remotely while working productively with limited in-person interaction
• Successfully manage multiple projects and priorities simultaneously
• Maintain a professional customer-service focus internally and externally including Financial Advisors.
• Display keen attention to detail for billing, fee collection and project completion, for various consulting projects
• Maintain accurate documentation and metrics for all technical questions and share across the proper Teams Channel 
• Demonstrate sound judgment when making decisions and operate with discretion and integrity
• Ability to assess issues as they arise, maintain composure under pressure, and develop thoughtful and appropriate responses

EDUCATION AND QUALIFICATIONS

• High School Diploma or GED required
• Bachelor’s degree in accounting, Finance or related field preferred
• 5+ years of full cycle administration experience required. 
• Ability to read and interpret plan documents.
• Understanding of PEP structure, fiduciary responsibilities, and regulatory framework.
• Proven experience managing plan corrections and consulting projects.
• Intermediate MS skills to include Outlook, Word, PowerPoint, and Excel; ability to navigate web-based programs required
• Experience with PensionPro and FT Williams preferred
• ASPPA or NIPA designation (QKC, or APA) strongly preferred

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• Designate a quiet, and well-lit space free of as many distractions as possible
• Be online and available to work during designated business hours in local time zone
• Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
• Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

• A virtual-first work philosophy
• 401(k) with up to 4% match
• Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn’t accrue.
• 10 paid holidays and 2 paid floating holidays
• Paid Parental Leave
• A variety of medical, dental and vision plan options including Definiti subsidized premiums
• Company-paid life insurance and short-term disability insurance
• Bonus plan eligibility