Offer summary

Qualifications:

Proven experience in digital or online community management., Strong written and verbal communication skills., Proficiency with community management, moderation, and analytics tools., Self-starter with excellent organizational and time management skills, especially in remote settings..

Key responsibilities:

Develop and implement community engagement strategies.

Monitor platform activity and moderate discussions.

Create and curate engaging content for the community.

Analyze community metrics and user behavior to improve engagement.

Job description

Online Community Manager (Remote)

About the Role

Our client is seeking a dynamic and experienced Online Community Manager to build, grow, and nurture a vibrant digital community from the ground up. This remote-first role offers the opportunity to connect with a global user base, foster meaningful conversations, and create engaging experiences that bring people together both online and in real life.

The ideal candidate will be an enthusiastic communicator, strategist, and content creator who thrives in building authentic connections across digital platforms. You will work closely with internal teams and local representatives to ensure the community remains safe, engaging, and aligned with user interests.

Requirements

Key Responsibilities

Develop and implement community engagement strategies to foster active participation and long-term loyalty.
Monitor platform activity, moderate discussions, and uphold a safe, inclusive, and respectful environment.
Create and curate engaging content that resonates with the community, including local insights, events, and lifestyle recommendations.
Analyze community metrics and user behavior using tools such as Mixpanel and Google Analytics to improve engagement and retention.
Collect and synthesize user feedback using tools like Typeform or Google Forms.
Manage in-app messaging and push notifications using platforms such as CleverTap or OneSignal to drive interaction.
Identify trends and relevant conversation topics to keep content fresh and valuable.
Work with product and UX teams to enhance the platform based on community feedback.
Plan and host virtual events that foster global connection and collaboration.
Coordinate with regional or city-based contributors to maintain updated information on local venues, experiences, and happenings.
Promote and maintain a strong culture of safety and community well-being.

What We're Looking For

Proven experience in digital or online community management with measurable outcomes.
Strong written and verbal communication skills; adaptable across diverse audiences.
Proficiency with community management, moderation, and analytics tools.
Creative problem-solving abilities and a proactive approach to managing community challenges.
Content creation and social media management experience is a plus.
Self-starter with excellent organizational and time management skills, especially in remote settings.

Why Join Us?

Help shape a growing online community from its early stages.
Collaborate with an international team of passionate and creative professionals.
Access opportunities for growth as the community scales.

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