Program Manager

Primary Duties and Responsibilities:

• Manage a team of Administration & Co-Pay Assistants, led by Associate Program Manager as well as Programs shared resources

• Manage multiple competing priorities to meet established deadlines demonstrating organizational maturity

• Make decisions effectively and take initiative with minimal direction

• Manage programs shared resources while consistently delivering against Key Performance Indicators (KPI)

• Coordinate the scheduling and assignment of team members to teams and/or projects based on skillsets, availability, and requirements.

• Monitors the performance of staff members to assess training needs and requirements.

• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.

• Lead a shared resource team, ensuring efficient allocation of resources across various teams within the Program.

• Identify and implement staff recruiting strategies and participate in the hiring process.

• Continuously manage and monitor assigned projects, ensuring they are executed efficiently and effectively, while delivering against established Telephony Key Performance Indicators (KPIs)

• Responsible for utilizing all technology and resources effectively and efficiently.

• Review and submit monthly billing reports for client invoices.

• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.

• Participate in client meetings.

• Daily and on-going client project communications.

• Responsible to report all Adverse Events to the assigned units/departments

• The Program Manager will also be assigned other duties and tasks as required from time to time.

Experience and Educational Requirements:

• Minimum University Degree in Business Administration, Science or equivalent experience;

• Science / healthcare background an asset;

• Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries;

• Strong client management experience an asset

• Minimum 2 years’ experience in project or program management;

• Minimum 2 years of People management experience

• Experience in reimbursement considered an asset;

• RN/RPN designation an asset and may be required by specific programs

Minimum Skills, Knowledge and Ability Requirements:
 

• Advanced knowledge of pharmaceutical distribution industry

• Working knowledge of automated warehouse operating system

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Excellent presentation skills

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: