Pharmacy Technology Implementation & Support Specialist

Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

CareRx is looking for a Pharmacy Technology Implementation & Support Specialist to join our Implementation and Supports team. This role is focused on the deployment, maintenance, and continuous improvement of pharmacy technologies across CareRx pharmacies in Western Canada on remote basis. Supported systems include but are not limited to:

• Pharmacy Automation (PacMed and Rowa Dose)
• Optical Verification (PacVision and Zius)
• Digital Pen Technologies
• Physician Order Scanners
• Automated Dispensing Cabinets (ADC)
• Internal Applications (Consultant Tools, Shipment Applications)

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

• Receive and execute direction from the Manager, Pharmacy Technology.
• Coordinate and manage project schedules, scope, and deployments with technology vendors.
• Represent Pharmacy Technology in cross-departmental and vendor meetings to align on project goals.
• Troubleshoot system issues, manage vendor escalations, and oversee resolution tracking.
• Support ticket management with the Service Centre and collaborate with Business Development on SOPs and best practices.
• Develop and execute test plans for software updates, and evaluate vendor software against QA standards.
• Define and enforce software version standards across all Pharmacy Technology systems.
• Maintain documentation for support and training; ensure service quality meets CareRx expectations.
• Provide after-hours support, handle confidential information, and travel nationally as required.

What You Will Bring to The Team:

• Experience with interfaced IT systems and pharmacy environments; strong knowledge of software, hardware, and network infrastructure.
• Skilled in project coordination, problem-solving, and adapting to fast-paced, multi-system environments.
• Proficient in MS Excel with strong organizational skills and attention to detail.
• Effective communicator with the ability to translate technical issues and work independently or as part of a team.
• Capable of building vendor relationships and developing/executing QA test plans for systems.

Compensation Range: $53,000-55,000/year. Actual pay rate will be based on the individual candidate’s credentials and experience.

Location: This is a remote role, with a preference for candidates residing in British Columbia or Alberta. The position may require occasional on-site visits—approximately once per month—to CareRx pharmacy locations within the candidate’s home province.

Work Shifts: Monday to Friday 9am-5pm with potential on-call based on business requirements.

Opportunity: This is a current existing position

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.