Offer summary

Qualifications:

Proficiency in French language is required., Experience in payment operations or financial processes is preferred., Strong organizational and communication skills., Educational background in finance, business, or related fields is advantageous..

Key responsibilities:

Manage and execute ENP payments and support related operations.

Coordinate with teams on payment processing, audits, and issue resolution.

Handle customer queries, escalations, and complaints to ensure timely resolution.

Support outsourcing delivery activities, including planning and staffing of engagements.

Job description

Job Title: Delivery Operations Specialist with French

ENP Payment Operations:
- Execute payments for 1:1 ENP deals
- Work with the Bandwidth Team on daily operations for ENP payments, providing support with Payoneer registrations and payment scheduling where needed
- Work with the Partnerships team on supporting non-standard payment requirements, model refresh amounts and amendments/renewals
- Conduct monthly audits of open payment cases, outstanding payments and registrations, working with BT and Partnerships team to resolve

PO Process Management:
- Calculate monthly ENP fees via NewsForce, following up with SPDs where amounts require additonal clarification/validation
- Create Executive Summary of PO request detailing PO calculations for Finance
- Request POs and track approvals to ensure there are no delays
- Request Payoneer prefunding

** Please note that this role may require you to work in rotational shifts. **

What would you do: You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.

You will also be responsible for closing the fault and complaints within SLAs.
a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
Outsourcing Delivery to the client.

It is the thread that connects the overall selling, transition, and delivery activities for the outsourcing practice.

Account Delivery Management includes planning and staffing outsourcing engagements, estimating outsourcing costs, determining outsourcing headcount, designing and estimating account leadership functions, and leveraging our expert knowledge of the client or industry.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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