Offer summary

Qualifications:

Experience in technical support, dispatch, or operational roles such as IT, transportation, or logistics., Calm and confident decision-making skills in high-stakes environments., Exceptional attention to detail and documentation discipline., Basic understanding of autonomous vehicle systems or a strong curiosity to learn..

Key responsibilities:

Monitor autonomous vehicles remotely using camera feeds and RC interface.

Intervene in real-time when necessary using specialized tools.

Document decisions and observations accurately using platforms like Notion or Google Sheets.

Review trip data post-operation to identify anomalies and performance issues.

Job description

Monitor autonomous vehicles remotely using multiple camera feeds and the Remote Command (RC) interface
Intervene in real time when necessary using specialized system tools
Document every decision and observation accurately using platforms like Notion or Google Sheets
Review trip data post-operation, noting any anomalies or performance concerns
Participate in Root Cause Analyses (RCA) to continuously improve operations and expand the knowledge base
Collaborate with team members to ensure a smooth handoff between shifts and ongoing fleet reliability
Track and report performance metrics and edge-case incidents

Requirements

Experience in technical support, dispatch, or operational roles (e.g., IT, transportation, logistics)
Calm, confident decision-making in high-stakes environments
Exceptional attention to detail and documentation discipline
A basic understanding of autonomous vehicle systems – or a strong curiosity and willingness to learn

⭐ Bonus Points For:

Hands-on experience with geolocation tools or RC interfaces
Familiarity with autonomous vehicle planning/perception systems
Exposure to log analysis or event data monitoring

🕒 Schedule & Work Environment:

On-site in Austin, TX – Remote Operations Center
Rotating shifts including weekends (both morning and evening availability required)
Schedule: Rotating shifts, including weekends: 1st shift 6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm
Schedule flexibility preferred
Pay Rate: $24 - $28 per hour

Benefits

Pre-tax commuter benefits

Subsidized healthcare coverage

Healthcare FSA

100% covered short- & long-term disability and life insurance

401(k) retirement plan

Required profile