Manager, Technical Account Management, Public Sector

Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit www.synack.com.

Synack is seeking a strategic and results-oriented leader to manage our Public Sector Technical Account Management (TAM) team. In this role, you will be responsible for building, scaling, and leading a team of high-performing TAMs dedicated to our Federal, SLED, and DIB clients. You will serve as a key advocate for our customers, ensuring they achieve their security objectives and realize maximum value from Synack's premier security testing platform.

This is a player-coach role for a leader who is passionate about both developing people and driving operational excellence. You will foster a strong partnership with our Customer Success, Sales, and Product teams to deliver a seamless customer experience and drive exceptional results. If you are a leader who is passionate about cybersecurity, building great teams, and helping customers solve their toughest security challenges, we encourage you to apply.

Sounds interesting? Keep reading...

Here’s what you'll achieve

• Drive World-Class Customer Retention: You will own the health of our Public Sector customer portfolio, proactively identifying risks and collaborating with cross-functional teams to ensure our clients succeed.
• Build and Develop a High-Performing Team: You will recruit, hire, and onboard new TAMs, and establish a continuous education program to elevate the skills and capabilities of the entire team.
• Become a Trusted Advisor: You will personally cultivate relationships with key stakeholders at our most strategic Public Sector accounts, solidifying Synack's position as an indispensable security partner.
• Implement and Refine Operational Processes: You will design and execute scalable processes for the team, including improving how we manage customer Test Plans, driving adoption of platform integrations, and inspecting testing outcomes to deliver better results.
• Lead Strategic Initiatives: You will take ownership of projects that improve the entire global TAM organization, creating playbooks and assets that benefit teams beyond your own.

Here’s what you’ll bring

• A proven track record of leading and developing technical, customer-facing teams (e.g., Technical Account Management, Solutions Architecture, Professional Services).
• Deep empathy for the customer and a passion for understanding their mission and challenges, ideally with experience in the Public Sector (Federal, SLED, or DIB).
• Exceptional planning and process-management skills; you know how to build systems that scale.
• A proactive, results-oriented mindset with a high sense of urgency.
• Excellent communication and executive presence, with the ability to engage with both technical practitioners and senior leaders.
• Strong analytical skills and the ability to use data to drive decisions.
• A collaborative spirit and a history of working effectively with cross-functional teams.

Ready to join us?

Synack is committed to embracing diversity. Our people are our strength.  Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. Synack strives to be inclusive of all people. 

As a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.

This position has responsibility to ensure Synack’s security and privacy posture is maintained.

$140,000 - $170,000 

The range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages. Salary offered to a successful candidate is determined by a combination of factors including location, level, relevant experience, role related education and skills. The compensation package for this position may also include equity and benefits. 

For more details about our benefits, please see here. Then for the Employer code, enter: synack