Systems Engineer II

Summary/objective

The System Engineer II will maintain IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches, and routers. The main responsibilities are conducting server builds, configuring, optimizing, and fine-tuning operating systems, troubleshooting and resolving system hardware and networking issues as well as additional duties as assigned. This position is part of a motivated

team of professionals with focused responsibilities and broad opportunities for technology exposure. The position's responsibilities require independent analyses, communication, and problem-solving. Work is performed with minimal supervision and pre-established guidelines.

Core Job Duties

• Assist in the continual monitoring of systems, environments, and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency
• Maintain and support our server, virtualization, and Active Directory infrastructures.
• Support the voice and data network infrastructures.
• Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
• Troubleshoot system and network problems in a systematic manner to determine root cause and to continuously improve operational excellence.
• Provide expert-level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
• Research new technical solutions.
• Communicate proactively and effectively system-related issues to management and the user community.
• Identify opportunities for better system performance and the elimination of recurring system problems.
• Determine system benchmarks and quality control standards for software and hardware installations.
• Assist with designing robust backup schedules and performing restorations.
• Provide technical leadership and guidance to the team, must be willing to develop the technical skills of

other team members whenever possible.

• On a rotating basis serve as the on-call system administrator responding to critical problems.

Experience

• Typically requires 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent work experience.
• Advanced experience with SaaS, IaaS, and cloud hosting a must (Azure, AWS, Google, etc.)
• Advanced experience in a Network and/or Security Operations Center (NOC / SOC)
• Advanced experience with ITSM and/or ITIL servicing methodologies
• Highly developed IT-based troubleshooting and problem-solving skills
• Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates, providing exceptional

customer service

• Ability to calmly handle conflict during complex issues remediation under high-stress situations
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives.

• Demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PCs, and devices.
• Demonstrated knowledge and experience administering servers in domain environments including installing, troubleshooting, and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, and auditing event logs. MCTS or MCITP Certification is a plus.
• Demonstrated knowledge of VMware and vSphere Infrastructure
• Solid understanding of virtualization concepts and management tools