Incident Coordinator (WFH)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

POSITION SUMMARY

Have you ever wondered how HelloFresh delivers thousands of meal boxes to customers
doorsteps? Are you passionate about Supply Chain and Planning, and hope to impact the
experience of thousands of customers? Are you obsessed with helping solving challenging
problems and creating new solutions? If so, we look forward to hearing from you!

HelloFresh is looking for an Incident Coordinator to execute critical operational tasks to
support the smooth running of our Supply Chain function. This role will ensure the accuracy
and timeliness of our inbound management processes using a combination of in-house tools
and google suite packages. Working closely with the Warehousing, Inventory and Production
teams, this role will identify, communicate and resolve daily operational incidents.

To excel in this role you'll need to be a detail-oriented, solution focused individual who is
confident to communicate with wide groups of stakeholders. You will be able to prioritize
workload and adapt to ad hoc requests. Above all, we are looking for someone who will make
HelloFresh better. We believe there are many different ways of developing skills and we love
diverse experiences! So even if you dont tick all the boxes but think youd thrive in this role,
we would really like to learn more about you.

WHAT YOU'LL DO

• Support our inbound supply chain operations to ensure our ingredients arrive
  in full and on time.
• Collaborate closely with our fulfillment sites to ensure stock shortages, late
  deliveries and non-compliance incidents are addressed in a timely and
  professional manner without impacting customer availability.
• Communicate daily with our suppliers to manage emergency stock
  requirements and hold them accountable to the highest standards of service.
• Execute key administrative tasks to assist Buyers in their daily ingredient and
  material procurement activities such as inbox management, placing
  emergency purchase orders and resolving queries with suppliers.
• Complete data input, reporting and analysis tasks as required to ensure the
  smooth running and continuous improvement of the supply chain.
• Use a combination of g-suite applications and in-house tools to monitor,
  troubleshoot and resolve inbound risks.
• Demonstrate initiative and proactively share information to internal
  stakeholders including Procurement, Food Safety, Inventory and Production
  teams to deliver the best customer experience.
• Maintain operations by following policies and procedures as per training. Make
  recommendations for how standard practices can be improved.

WHAT YOU'LL BRING

• At least a four-year college graduate preferably with a strong background in
  Supply Chain Operations, Management or any Business-related course.
• This role is suited to an candidate who has at least 2 years experience working
  with international markets, preferably in supply chain, logistics or
  transportation
• Hands on mentality
• Requires expertise in operating Microsoft Office programs
• Language: English, other European languages considered a plus (German,
  Dutch, French, Spanish, Italian)

SOFT SKILLS

• Excellent verbal and written communication, collaboration, and
  self-management skills with a strong focus on teamwork.
• Strong analytical, problem-solving, and critical thinking skills
• Assertive, responsible, and adaptable, with the ability to work in a fast-paced
  environment and navigate complex situations.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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