Offer summary

Qualifications:

Proficiency in German at C1 level and English at B2 level., Strong communication skills and active listening abilities., Customer-oriented mindset with the ability to handle diverse customer inquiries., Ability to adapt and respond effectively to different customer characters..

Key responsibilities:

Provide professional customer service via chat, email, and inbound calls.

Investigate and understand the root causes of customer questions.

Deliver detailed, closed-loop responses with updates and education.

Collaborate with site management to address performance issues.

CBT is a premier, woman-owned Domain Expert Integrator breaking the mold of traditional technology solution design. Our digital transformation strategies bridge the gap between information technology (IT) and operational technology (OT) to provide business outcomes beneficial across the entirety of an organization. From the CIO to the COO, to Digital Transformation Leadership and everyone in between, we deliver solutions that unite these unique business cultures for collective success in today’s data-driven economy. At CBT, we take our tagline to heart: Delivering Technology with a Human Touch. We put people at the center of our process, products, and technology solutions. With the focus areas of Internet of Things (IoT), IT/OT Convergence, and High-Performance Computing (HPC) & Analytics, we’re ready to take your innovation initiatives from ideas to execution.

Job description

Requirements:

Strong phone contact handling skills;
active listening Customer orientation;
ability to adapt/respond to different types of characters;
German C1 and English B2

Tasks:

To deliver timely, accurate and professional customer service via chat, emails andinbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
Fully investigate and try to understand the root causes of the questions.
Provide adetailed closed loop response with updates and education for each workflow.
Create high quality interaction with the agents leading to learning and not just answering.
Provide prompt responses and additional information regarding WF.
Work with site management to identify and properly escalate lack of performance.
Provide additional non-ticket bug escalation assistance

Shifts - Monday to Sunday: 09:00 am to 00:00 am

Workplace - Remote from Greece - work from home

Required profile