Technical Trading Support Analyst

Job Description

Please note : This role is designated as "Hybrid" as per Fidelity Canada's Dynamic Working policy. Successful Candidates will be required to work a blend of in-office and work from home.

About Us:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/ 

What You Will Do:

The Trading Support Analyst will provide first-line technology support to the trading team, ensuring seamless operation of trading platforms and applications.  They will combine strong technical expertise with an understanding of capital markets to troubleshoot, escalate and resolve issues efficiently.  Additionally, they will play a critical role in system upgrades, performance monitoring, process automation and vendor management while contributing to strategic projects.

Responsibilities:

Trading technology support

• Act as first point of contact for trading technology related issues, resolving and escalating problems promptly.
• Troubleshoot and resolve application issues, conduct root cause analysis to identify and mitigate recurring.

Application Performance

• Coordinate system upgrades and enhancements with vendors, internal application owners and support teams.
• Monitor application performance and proactively identify potential issues.

Business Analysis

• Participate in planning of projects, facilitating the definition of objectives, scope and deliverables in collaboration with trading and project management.
• Assist with change management processes, identifying and implementing automation solutions to streamline operations.

Relationship Management

• Manage vendor relationships to ensure effective support and service delivery (third party software and exchanges).
• Collaborate on support items, technology changes and development items with Trading Technology Manager, FCC Service and FCC Application Support

Risk Management

• Identify Risks- Notify/escalate to your manager any errors or mistakes immediately and alert managers about any Risk concerns that may not conform to standard practices and guidelines. This also includes making suggestions, asking questions, or providing feedback that could lead to improved processes and controls with reduced risk.

What We Are Looking For:

Skills and Knowledge

• Strong verbal and written communication skills with experience translating business requirements into functional requirements.
• Detail oriented with excellent analytical, technical problem-solving abilities and a strong sense of ownership.
• Solid background in business analysis within financial services and expertise in maintenance & support of trading technology solutions.
• Comprehensive understanding of capital markets products, processes, applications and FIX protocol.
• Ability to prioritize tasks effectively in a fast-paced and dynamic environment. 
• Experience in configuring/administering order management/execution management systems

Experience

• 3-5 years’ experience in a trade support or business analyst role with similar responsibilities within capital markets.
• University Degree or Equivalent Experience
• Experience with execution, middle office, back-office and market data systems.
• Experience in supporting IT applications and SFTP
• Experience in the financial services industry, specifically sell side brokerage experience or retail wealth management experience
• Experience with Broadridge Dataphile; IRESS; Bloomberg

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team