Customer Service Representative (Italian & Spanish)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

We are looking for a Customer Service Representative to join our Industrial Solutions Aftermarket team, responsible for the Italian and Spanish markets.

In this position, you will be at the heart of our customer experience - supporting purchasing processes, strengthening client relationships, and working cross-functionally with teams like sales, logistics, and finance.

You will play a vital role in helping our team thrive in a growing market, while enjoying the flexibility and benefits of a people-first workplace.

Why You'll Love Working With Us:

• Permanent, stable position in a growing international company
• Hybrid working model: work from home 3 days a week
• Flexible hours: Start your day between 7:00 and 9:30 AM
• Attractive compensation package: includes meal allowance and remote work expenses
• Free shuttle bus from Pl. España (Barcelona) to our modern office in Terrassa
• Healthy perks: free coffee, fruit, and a supportive multicultural team
• Structured onboarding: 2-month presential training to set you up for success
• Social benefits after 1 year: private health and life insurance, pension plan

Role Responsibilities:

• Manage, track, and follow up on customer orders with accuracy and care
• Provide excellent support and timely communication to your assigned customer accounts
• Coordinate internal teams to ensure smooth deliveries and proactive problem-solving
• Handle billing, returns, and any necessary corrections
• Respond to inquiries about pricing, products, availability, and lead times with professionalism
• Help build lasting customer relationships and ensure satisfaction at every stage

Minimum Qualifications:

• 1+ year of experience in customer service, administration, or logistics
• Excellent written and verbal communication in Italian, Spanish and English
• Comfortable with MS Office and Outlook; Oracle R12, CRM tools, and knowledge of incoterms are a plus
• Organized, flexible, and able to multitask in a fast-paced environment
• Proactive mindset and a strong team player who takes initiative

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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.